IT Systems Support Specialist

Addison Group
Phoenix, AZ, United States
9 days ago
Apply on addisongroup.gosnaphop.com
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Role details

Contract type
Temporary to permanent
Employment type
Full-time (> 32 hours)
Experience level
Expert
Experience required
1 year minimum
Compensation
$45,760.0 - $47,840.0
Working hours
Shift work

Tech stack

VoIP Business Systems Linux Issue Tracking Systems Microsoft Copilot Remote Service Software Workday HCM Software Troubleshooting Information Technology Hardware Infrastructure

Job description

We are seeking a customer-focused IT Systems Support Specialist to provide first-level technical support for end users and business systems. This role serves as a primary point of contact for technology-related issues, helping employees resolve hardware, software, access, and system support requests while delivering an exceptional customer experience., * Provide first-level support via phone, chat, ticketing systems, and in-person assistance.

  • Troubleshoot and resolve hardware, software, account access, and system-related issues.
  • Accurately document, prioritize, and manage incidents and service requests.
  • Perform user access administration and basic asset management tasks.
  • Escalate complex technical issues to appropriate support teams.
  • Create and maintain support documentation and knowledge base articles.
  • Support IT projects, deployments, and technology initiatives as needed.
  • Adhere to IT security, compliance, and operational standards., Role: IT Support Specialist Industry: Legal / Professional Services Location: Chicago, IL - Hybrid, 2 days onsite per week Assignment Type: Direct Hire Salary: $75,000 - $95,000 / year Benefits: This role is eligible for medical, dental, vision and 401… Recommended *, Role: IT Support Analyst Position Type: Contract Location: Oklahoma City Pay Rate Range: $25-28/hourly Benefits: You are eligible for medical, dental, vision insurance benefits, 401K Are you looking for a growth opportunity for a reputable company with… Recommended *, Job Title: Desktop Support / Help Desk Technician Location (city, state): Oklahoma City, OK (onsite) Pay: $25.00-$28.00 per hour Work Schedule: Monday-Friday, 7:00 AM-5:00 PM, with an 8-hour shift scheduled within that window. No remote flexibility. Be… Recommended *, Role: Service Desk Technician Location: Carlsbad, NM Pay Range: $65 - $75 / hour Benefits: This role is eligible for medical, dental, vision and 401k. Position Summary: The IT Support Technician supports and maintains organizational computer systems, w… Recommended *, Role: Desktop Support Technician Position Type: Contract to Hire Location: Oklahoma City Pay Rate Range: $20.00 - $22.83/hour, Depending on Experience Benefits: You are eligible for medical, dental, vision insurance benefits, 401K Are you looking for a… Recommended *, Job Title: IT Support Analyst Location: Oklahoma City, OK (fully on-site) Salary Range: $50,000 - $100,000 / Annually depending on experience. Benefits: The position is eligible for medical, dental, vision, and 401(k). Must be authorized to work in th… Recommended *, Title: Sr Site Support Specialist Location: Fort Collins, CO Pay Rate Range: $30-34 / hour Benefits: This position is eligible for medical, dental, vision, and 401k. We are seeking an IT Support professional to provide hands-on technical support within… Recommended *, IT Systems Support Analyst Location: New Castle, WY - Onsite Salary: $80K-$85K We are seeking an IT Systems Support Analyst to provide hands-on technical support for users and systems at a refinery location in New Castle, Wyoming, as well as support se… Recommended *, Role: Field Technician Location: Oklahoma City, Oklahoma (onsite) Pay Range: $40,000 - $65,000 / annually depending on experience Benefits: The position is eligible for medical, dental, vision, and 401(k). Must be authorized to work in the United State… Recommended *, Job Title: Systems Analyst - Application Support Industry: Energy / Oil & Gas Location (city, state): Oklahoma City, OK Pay: $100,000 - $200,000 / year depending on experience. Work Schedule: Monday - Friday, 8-5 with flexibility. Benefits: This positi… Recommended *, Role: Tier 2 Support Technician Position Type: Contract to Hire Location: Oklahoma City Pay Rate Range: $25.00 - $34.00/hour Benefits: You are eligible for medical, dental, vision insurance benefits, 401K Are you looking for a growth opportunity for a … Recommended *, Position: Infrastructure Specialist ($70,000 - $80,000 / Annually) Location: Chantilly, VA (onsite) Work Schedule: Monday - Friday (5 Days on Site) Assignment Type: Direct Hire Salary Range: $70,000 - $80,000 / Annually Benefits: This position is be el… Recommended *, Position Title: Service Desk Technician Location: Washington, DC Assignment Type: Contract to Hire Pay Rate: $35 - $42 / hour Work Schedule: 5 Days Onsite Benefits: This position may be eligible for medical, dental, vision, and 401(k) benefits, dependi… Recommended *, Role: Infrastructure Engineer Duration: 12 Months to start Location: Bellevue and Everett Pay: $70/hr Start: ASAP Process: 3 Steps Seeking a Contractor to provide the following services a skilled and motivated hardware infrastructure engineer to join o… Recommended *, Title Linux Systems Administrator Location Houston Metro - on -site 5 days a week Salary 120k Benefits Medical, Dental, Life, Eligible for PTO and discrestionary bonus Our client is seeking a hands-on Linux Administrator to support, maintain, and optim… Recommended *, Role: Project Engineer Position Type: Contract to Hire Location: Oklahoma City Pay Rate Range: $33.65 - $38.46/hour Benefits: You are eligible for medical, dental, vision insurance benefits, 401K Are you looking for a growth opportunity for a reputable… Recommended *, Job Title: Client Success Manager - Managed IT Services Industry: Information Technology / Managed Services Location: Remote - EST/CST candidates preferred Pay: $85,000 - $95,000 Benefits: This position is eligible for Medical and prescription drug cov… Recommended *, Role: Senior Data Engineer Consultant Position Type: Contract Location: Oklahoma City Pay Rate Range: Ideally around $110/hourly pay rate- Keeping bill rate around $150/hourly but I let them know it will be tough- so if we have someone higher, let me k… Recommended *, Job Title: F5 Network Administrator Location (city, state): Oklahoma City, Oklahoma, or Dallas, Texas Direct Hire: Must be authorized to work in the United States now and in the future without assistance Pay: $120,000-$140,000 annually, plus short-term… Recommended *

Requirements

  • High school diploma or equivalent required; associate’s or bachelor’s degree preferred.
  • 1+ year of customer service, technical support, help desk, or related experience preferred.
  • Strong troubleshooting, communication, and customer service skills.
  • Ability to learn new technologies and work effectively in a fast-paced environment.
  • Experience with ticketing systems, remote support tools, or IT service management practices is a plus.
  • Ability to work onsite and support occasional after-hours or project-related needs., * Passionate about helping users and solving technical problems.
  • Organized, dependable, and detail-oriented.
  • Strong team player with excellent communication skills.
  • Motivated to learn, grow, and advance within IT.

Benefits & conditions

Network Engineer - VoIP/Telephony Focus Industry: Healthcare / Technology Location (city, state): Columbia, TN Assignment Type: 6-Month Contract-to-Hire Pay: $48/hour; Potential conversion salary: $85,000-$100,000 Work Schedule: Onsite during the contr… Recommended *, Systems Data Analyst - Workday HCM Location: New York, NY | Hybrid Compensation: $140,000-$145,000 base salary Benefits: Medical, Dental, Vision, Retirement, PTO and additional benefits Sponsorship: Position is not eligible for sponsorship About the Op… Recommended *

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