Desktop Support/Lab IT Analyst

We are seeking a Tier 1 IT Lab Support Technician to provide frontline technical support within a Windows-based lab environment. This individual will be responsible for maintaining desktop systems, troubleshooting hardware and software issues, supporting end users, and ensuring lab equipment remains operational and compliant with organizational standards. The ideal candidate is customer-focused, technically driven, and possesses strong troubleshooting skills in a hands-on support environment., * Provide Tier 1 technical support for desktop computers, laptops, peripherals, and lab equipment.

• Troubleshoot and resolve Windows operating system, software, and hardware-related issues.
• Perform workstation setup, deployment, imaging, and configuration.
• Support user onboarding activities, including account provisioning, password resets, and access requests.
• Install, configure, and maintain desktop applications and software packages.
• Diagnose and resolve printer, scanner, docking station, and peripheral connectivity issues.
• Monitor and maintain the health of lab systems and equipment to ensure maximum uptime.
• Assist with hardware upgrades, replacements, and preventative maintenance activities.
• Document incidents, service requests, and resolutions through the ticketing system.
• Escalate complex technical issues to Tier 2 or engineering teams when necessary.
• Support Microsoft 365 applications, including Outlook, Teams, Word, Excel, and OneDrive.
• Maintain inventory records and track IT assets within the lab environment.
• Ensure systems comply with organizational security and configuration standards.
• Provide excellent customer service and technical assistance to end users.

Communication Microsoft 365 Prioritization Microsoft Excel Problem Solving Desktop Support Customer Service Active Directory CompTIA Network+ Technical Issues Microsoft Outlook Technical Support Help Desk Support Desktop Computing Windows PowerShell Peripheral Devices Business Valuation Docking (Computers) Endpoint Management Microsoft Windows 10 Laboratory Equipment Technical Assistance Full Stack Development Business Transformation Hardware Troubleshooting Tier 1 Technical Support Virtual Private Networks (VPN) Troubleshooting (Problem Solving) Dynamic Host Configuration Protocol (DHCP) Microsoft Intune (Mobile Device Management Software)

1 to 3 years, * 1-3 years of IT support, help desk, desktop support, or lab support experience.

• Experience supporting Windows 10 and Windows 11 environments.
• Basic knowledge of Active Directory, user account administration, and password management.
• Experience troubleshooting desktop hardware, software, and peripheral devices.
• Familiarity with Microsoft 365 applications and services.
• Understanding of networking fundamentals, including TCP/IP, DNS, DHCP, and VPN connectivity.
• Experience using ticketing systems to track and resolve technical issues.
• Strong customer service, communication, and problem-solving skills.
• Ability to prioritize multiple tasks in a fast-paced support environment., * Experience supporting IT labs, training environments, testing facilities, or classroom technology.
• Familiarity with desktop imaging and deployment tools.
• Experience with Microsoft Intune, SCCM/MECM, or other endpoint management solutions.
• Knowledge of basic PowerShell administration and scripting.
• CompTIA A+, Network+, or related certifications.
• Experience working in a structured enterprise Windows environment.

Technical Environment

• Windows 10/11
• Microsoft 365
• Active Directory
• Microsoft Entra ID
• Intune
• SCCM/MECM
• ServiceNow or similar ticketing platforms
• Printers, Scanners, and Peripheral Devices
• Desktop and Laptop Hardware Support, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.