Desktop Support Technician

We are seeking a Desktop Support Technician with 2-4 years of experience providing end-user technical support in a Microsoft environment. This individual will be responsible for troubleshooting hardware, software, and connectivity issues, supporting Microsoft 365 applications, and ensuring a positive user experience through timely issue resolution and excellent customer service., * Provide onsite and remote desktop support for end users.

• Troubleshoot and resolve Windows 10 operating system issues.
• Support Microsoft 365 applications, including Outlook, Teams, Word, Excel, and other O365 services.
• Diagnose and resolve Microsoft Teams collaboration, connectivity, and performance issues.
• Install, configure, and maintain desktop and laptop hardware, peripherals, and software.
• Respond to and resolve incidents and service requests through the IT ticketing system.
• Perform user account administration and basic system configuration tasks.
• Assist with workstation deployments, hardware refreshes, imaging, and software installations.
• Troubleshoot basic networking issues, including connectivity, DNS, DHCP, VPN, and wireless access.
• Document support activities, resolutions, and procedures to maintain accurate records.
• Escalate complex technical issues to appropriate teams when necessary.

• 2-4 years of desktop support or help desk experience.
• Strong experience supporting Windows 10 environments.
• Hands-on experience troubleshooting Microsoft 365 (O365) applications.
• Experience supporting Microsoft Teams.
• Working knowledge of networking concepts, including TCP/IP, DNS, DHCP, Wi-Fi, and VPN connectivity.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent customer service and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications

• Experience with Active Directory user administration.
• Experience with desktop imaging and deployment tools.
• Familiarity with ticketing systems such as ServiceNow, Jira, or similar platforms.
• Knowledge of Windows 11 support and migration activities.
• Experience supporting hybrid or cloud-based Microsoft environments.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.