IT Tech

• Network & System Support:
• Install, configure, and maintain servers, workstations, printers, and other IT hardware.
• Assist with managing hospital networks, ensuring connectivity, security, and performance.
• Monitor and troubleshoot network and system issues, ensuring minimal downtime.
• Assist in ensuring compliance with healthcare regulations (HIPAA, HITECH) regarding data security and privacy.
• User Support:
• Provide technical support for end users, addressing hardware, software, and network-related issues. This will include assisting external remote users.
• Assist in the setup and training of staff on hospital IT systems, including Electronic Health Records (EHR) and other healthcare software applications.
• Respond to service requests promptly and document actions taken to resolve issues.
• Security & Compliance:
• Implement and monitor IT security measures to protect patient data and hospital systems.
• Ensure regular data backups and system updates to avoid data loss or security breaches.
• Collaborate with IT leadership to ensure the hospital meets regulatory requirements, including HIPAA compliance and system audits.
• Maintenance & Troubleshooting:
• Perform regular maintenance on hospital hardware and software systems, ensuring they are functioning at optimal levels.
• Diagnose and resolve issues with workstations, printers, and other IT equipment.
• Track and report IT equipment malfunctions, ensuring repairs or replacements are handled quickly to minimize disruption to hospital operations.
• Project Support:
• Assist with the installation of new technology systems or upgrades, working in collaboration with the IT team and vendors.
• Participate in projects for improving hospital IT systems and workflows, ensuring that technology solutions align with patient care goals.
• Documentation:
• Maintain an accurate inventory of hospital IT equipment and software.
• Document all technical support activities, system configurations, and troubleshooting actions for future reference.
• Maintain user manuals, system guides, and training documentation as needed.

• Associate’s degree in Information Technology, Computer Science, or a related field (Bachelor’s preferred).
• Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified IT Professional (MCITP), etc.) preferred.
• Previous experience (1-3 years) working in an IT support role, ideally in a healthcare environment.
• Strong knowledge of computer hardware, software and operating systems installs, networking, IT troubleshooting techniques, firewall security and cloud computing.
• Knowledge of Windows Operating Systems and Microsoft Office 365 Business Admin.
• Familiarity with healthcare-specific IT systems (e.g., EHR, PACS) and HIPAA compliance is a plus.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong problem-solving skills, attention to detail, and the ability to communicate technical concepts to non-technical users.

Physical Requirements:

• Ability to lift and move computer equipment (up to 40 lbs).
• Ability to sit or stand for extended periods while performing technical tasks.

• This position may require occasional on-call hours or weekend work depending on hospital needs.
• Work will primarily take place on-site, with occasional travel to other hospital facilities if needed.