Senior CCaaS Production Support Engineer job in Minnetonka
Delan Associates, Inc
Minnetonka, MN, United States
7 days ago
- Discuss this with your agent
- Open in Claude
- Open in ChatGPT
Apply on jobs.diversity.com
Prepare application
- Draft this with your agent
- Open in Claude
- Open in ChatGPT
Role details
Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Experience level
Expert
Working hours
Regular working hours
Job source
Tech stack
Amazon Web Services
JIRA
VoIP
Cloud Computing
JSON
Session Initiation Protocols
WebRTC
Amazon Connect
Genesys
Performance Monitor
Restful APIs
Servicenow
Requirements
-
ITSM Tools (ServiceNow, Jira, Remedy or similar)
-
Strong Communication & Stakeholder Management
Preferred Skills
-
Pindrop integration/support
-
SIP, VoIP, WebRTC, Telephony concepts
-
REST APIs and JSON
-
Cloud platforms (AWS preferred for Amazon Connect)
-
Performance monitoring and operational analytics
-
ITIL Foundation / Incident & Problem Management knowledge
Apply for this position
This job is hosted externally. Click below to view the full posting and apply.
Apply on jobs.diversity.com
Prepare application
- Draft this with your agent
- Open in Claude
- Open in ChatGPT
Good distractions
Loading talks and stories from around this roleβ¦