Senior ServiceNow Developer - ITSM (345)

DescriptionOVERVIEWiTech AG is seeking a Senior ServiceNow Developer to support a federal program by designing, developing, and enhancing ServiceNow solutions in a secure, scalable, and compliant environment. This role serves as a senior technical contributor responsible for building high-quality platform functionality, developing user-facing portals, and supporting core ServiceNow capabilities aligned to mission and business needs. The ideal candidate brings strong hands-on ServiceNow development experience, deep familiarity with portal technologies, and the ability to work collaboratively within Agile and SAFe delivery environments. This role requires a developer who can translate requirements into maintainable, performant ServiceNow solutions while adhering to federal standards and best practices. ROLES AND RESPONSIBILITIESDesign, develop, and configure ServiceNow solutions to support federal program requirementsBuild and maintain custom applications, workflows, business rules, and UI policiesDevelop and enhance ServiceNow ITSM functionalityDesign, develop, and support ServiceNow portals and web-based user experiences, including Service Portal and/or UI BuilderCollaborate with ServiceNow Architects to implement scalable, standards-based solutionsParticipate in Agile and SAFe ceremonies, including sprint planning, reviews, and retrospectivesPerform code reviews and ensure adherence to development standards and best practicesSupport platform upgrades, patching, and performance tuningTroubleshoot and resolve ServiceNow defects and production issuesEnsure configurations and customizations align with federal security and compliance requirementsContribute to technical documentation and knowledge sharing across the teamSupport and enhance ITSM knowledge enablement Other duties as assignedMINIMUM QUALIFICATIONS5+ years of hands-on ServiceNow development experienceStrong experience developing custom ServiceNow applications and platform configurationsHands-on experience with ServiceNow portal development (Service Portal and/or UI Builder)Proficiency with ServiceNow scripting (JavaScript, Glide APIs)Experience working in Agile or SAFe delivery environmentsEDUCATION AND CERTIFICATIONSBachelor’s degreeServiceNow CSA and CAD or CIS certification PREFERRED QUALIFICATIONSServiceNow Certified Implementation Specialist (CIS):CIS - IT Service Management (ITSM)Experience supporting federal government programsStrong experience with Service Portal, UI Builder, and user experience designExperience configuring ITSM moduleFamiliarity with ServiceNow data model and performance optimizationStrong problem-solving, communication, and collaboration skillsExperience supporting DevSecOps-aligned Agile teams SECURITY CLEARANCEAbility to obtain and maintain a Public TrustPursuant to government contracts, US Citizenship is requirediTech AG is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, disability, protected veteran status, or any other characteristics protected by applicable federal, state, or local laws.iTech AG is committed to working with and providing reasonable accommodations to individuals with disabilities. Individuals with a disability who would like to request an accommodation for any part of our employment process should email their request to [email protected]. Please address the subject line as Accommodation Request and include your name, contact information, and a description of your accommodation request. DescriptionOVERVIEWiTech AG is seeking a Senior ServiceNow Developer to support a federal program by designing, developing, and enhancing ServiceNow solutions in a secure, scalable, and compliant environment. This role serves as a senior technical contributor responsible for building high-quality platform functionality, developing user-facing portals, and supporting core ServiceNow capabilities aligned to mission and business needs. The ideal candidate brings strong hands-on ServiceNow development experience, deep familiarity with portal technologies, and the ability to work collaboratively within Agile and SAFe delivery environments. This role requires a developer who can translate requirements into maintainable, performant ServiceNow solutions while adhering to federal standards and best practices. ROLES AND RESPONSIBILITIESDesign, develop, and configure ServiceNow solutions to support federal program requirementsBuild and maintain custom applications, workflows, business rules, and UI policiesDevelop and enhance ServiceNow ITSM functionalityDesign, develop, and support ServiceNow portals and web-based user experiences, including Service Portal and/or UI BuilderCollaborate with ServiceNow Architects to implement scalable, standards-based solutionsParticipate in Agile and SAFe ceremonies, including sprint planning, reviews, and retrospectivesPerform code reviews and ensure adherence to development standards and best practicesSupport platform upgrades, patching, and performance tuningTroubleshoot and resolve ServiceNow defects and production issuesEnsure configurations and customizations align with federal security and compliance requirementsContribute to technical documentation and knowledge sharing across the teamSupport and enhance ITSM knowledge enablement Other duties as assignedMINIMUM QUALIFICATIONS5+ years of hands-on ServiceNow development experienceStrong experience developing custom ServiceNow applications and platform configurationsHands-on experience with ServiceNow portal development (Service Portal and/or UI Builder)Proficiency with ServiceNow scripting (JavaScript, Glide APIs)Experience working in Agile or SAFe delivery environmentsEDUCATION AND CERTIFICATIONSBachelor’s degreeServiceNow CSA and CAD or CIS certification PREFERRED QUALIFICATIONSServiceNow Certified Implementation Specialist (CIS):CIS - IT Service Management (ITSM)Experience supporting federal government programsStrong experience with Service Portal, UI Builder, and user experience designExperience configuring ITSM moduleFamiliarity with ServiceNow data model and performance optimizationStrong problem-solving, communication, and collaboration skillsExperience supporting DevSecOps-aligned Agile teams SECURITY CLEARANCEAbility to obtain and maintain a Public TrustPursuant to government contracts, US Citizenship is requirediTech AG is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, disability, protected veteran status, or any other characteristics protected by applicable federal, state, or local laws.iTech AG is committed to working with and providing reasonable accommodations to individuals with disabilities. Individuals with a disability who would like to request an accommodation for any part of our employment process should email their request to [email protected]. Please address the subject line as Accommodation Request and include your name, contact information, and a description of your accommodation request. OVERVIEW iTech AG is seeking a Senior ServiceNow Developer to support a federal program by designing, developing, and enhancing ServiceNow solutions in a secure, scalable, and compliant environment. This role serves as a senior technical contributor responsible for building high-quality platform functionality, developing user-facing portals, and supporting core ServiceNow capabilities aligned to mission and business needs. The ideal candidate brings strong hands-on ServiceNow development experience, deep familiarity with portal technologies, and the ability to work collaboratively within Agile and SAFe delivery environments. This role requires a developer who can translate requirements into maintainable, performant ServiceNow solutions while adhering to federal standards and best practices.

ROLES AND RESPONSIBILITIES

MINIMUM QUALIFICATIONS

EDUCATION AND CERTIFICATIONS

PREFERRED QUALIFICATIONS

SECURITY CLEARANCE Ability to obtain and maintain a Public TrustPursuant to government contracts, US Citizenship is requirediTech AG is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, disability, protected veteran status, or any other characteristics protected by applicable federal, state, or local laws.iTech AG is committed to working with and providing reasonable accommodations to individuals with disabilities. Individuals with a disability who would like to request an accommodation for any part of our employment process should email their request to [email protected]. Please address the subject line as Accommodation Request and include your name, contact information, and a description of your accommodation request. iTech AG is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, disability, protected veteran status, or any other characteristics protected by applicable federal, state, or local laws.iTech AG is committed to working with and providing reasonable accommodations to individuals with disabilities. Individuals with a disability who would like to request an accommodation for any part of our employment process should email their request to [email protected]. Please address the subject line as Accommodation Request and include your name, contact information, and a description of your accommodation request. iTech AG is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, disability, protected veteran status, or any other characteristics protected by applicable federal, state, or local laws. iTech AG is committed to working with and providing reasonable accommodations to individuals with disabilities. Individuals with a disability who would like to request an accommodation for any part of our employment process should email their request to [email protected]. Please address the subject line as Accommodation Request and include your name, contact information, and a description of your accommodation request.

iTech AG is seeking a Senior ServiceNow Developer to support a federal program by designing, developing, and enhancing ServiceNow solutions in a secure, scalable, and compliant environment. This role serves as a senior technical contributor responsible for building high-quality platform functionality, developing user-facing portals, and supporting core ServiceNow capabilities aligned to mission and business needs. The ideal candidate brings strong hands-on ServiceNow development experience, deep familiarity with portal technologies, and the ability to work collaboratively within Agile and SAFe delivery environments. This role requires a developer who can translate requirements into maintainable, performant ServiceNow solutions while adhering to federal standards and best practices., * 5+ years of hands-on ServiceNow development experience

• Strong experience developing custom ServiceNow applications and platform configurations
• Hands-on experience with ServiceNow portal development (Service Portal and/or UI Builder)
• Proficiency with ServiceNow scripting (JavaScript, Glide APIs)
• Experience working in Agile or SAFe delivery environments

EDUCATION AND CERTIFICATIONS

• Bachelor’s degree
• ServiceNow CSA and CAD or CIS certification, * ServiceNow Certified Implementation Specialist (CIS):
• CIS - IT Service Management (ITSM)
• Experience supporting federal government programs
• Strong experience with Service Portal, UI Builder, and user experience design
• Experience configuring ITSM module
• Familiarity with ServiceNow data model and performance optimization
• Strong problem-solving, communication, and collaboration skills
• Experience supporting DevSecOps-aligned Agile teams

SECURITY CLEARANCE

• Ability to obtain and maintain a Public Trust
• Pursuant to government contracts, US Citizenship is required