Remote Epic Willow Ambulatory Analyst II

Job Description: Insight Global is seeking an Application System Analyst II, Epic Willow Ambulatory for an enterprise level healthcare system in Maryland. This candidate will join a growing outpatient pharmacy applications team and focus on long-term Epic Willow Ambulatory support, maintenance, troubleshooting, and optimization. The ideal candidate has hands-on Willow application experience and thrives in a production-support environment, partnering directly with pharmacy end users and technical teams to resolve issues and improve workflows. This is a great opportunity for a mid-level Willow analyst looking to deepen their expertise and take on greater application ownership in a growing pharmacy environment. Day-to-Day: * Provide ongoing Epic Willow Ambulatory application support and maintenance * Troubleshoot production issues with pharmacy end users * Handle optimization requests, enhancements, workflow changes, and testing * Complete Epic configuration/application changes based on pharmacy operational needs * Support third-party pharmacy applications and integrations, including automated/robotic technology * Perform testing, documentation, issue resolution, and ongoing maintenance * Meet directly with end users to understand requirements and translate needs into application solutions * Collaborate across pharmacy operations, Epic application teams, technical teams, and vendors * Support continued growth of the outpatient pharmacy environment, including seven live pharmacies

• 3+ years of relevant experience * Willow Ambulatory and Willow Inventory Certs are strongly preferred * Application support, troubleshooting, testing, maintenance, and/or optimization experience * Strong communication and problem-solving skills * Ability to collaborate effectively with technical teams and healthcare end users * Pharmacy or pharmacy operations experience * Epic OPA or Core Analyst badge * Third-party pharmacy application/interface experience * Pharmacy automation or robotic technology experience * Strong Microsoft Office skills, particularly Excel * Epic implementation/go-live experience