IT Support Specialist

A globally recognized legal organization with a strong international footprint and highly sophisticated, data-driven systems is seeking a IT Support Specialist to join its technology and operations function. This role serves as a high-touch support partner to business leadership, executives, and regional stakeholders, ensuring seamless end-user technology experiences across multiple offices and jurisdictions. In this position, you will provide white-glove executive support while also collaborating with infrastructure, security, and IT operations teams to maintain and enhance enterprise desktop environments in a fast-paced, global setting., + Serve as the primary point of contact for executive and end-user desktop support, delivering white-glove service to senior leadership

• Provide hands-on support for hardware, software, AV systems, and conference room technologies
• Troubleshoot and resolve complex technical issues across Windows and macOS environments
• Manage ticket queues, prioritize incidents, and ensure timely resolution aligned with SLAs
• Coordinate with infrastructure and security teams to support system updates, deployments, and endpoint management
• Document processes, troubleshooting steps, and knowledge base articles to improve support efficiency
• Support onboarding/offboarding processes, including device provisioning and access setup

• Strong experience providing white-glove / executive-level desktop support in a professional environment
• Excellent communication skills with the ability to interact effectively with both technical and non-technical stakeholders
• Proven ability to manage multiple priorities and deliver high-quality support under pressure
• Experience with enterprise tools such as Active Directory, Microsoft 365, endpoint management platforms, and ticketing systems
• Strong attention to detail, ownership of issues, and commitment to delivering a high-end user experience
• Experience supporting global or enterprise-scale environments is a plus