Digital Delivery Service Manager

This position oversees project managers, release train engineers (RTEs), and scrum masters to ensure disciplined, high-quality delivery across business-critical initiatives. The role is accountable for delivery execution standards and the continuous improvement of delivery practices within the Digital operating model. This individual will partner with Portfolio Management, the Lean Agile Center of Excellence (LACE), Product leadership, and business stakeholders to align delivery capabilities with prioritized work and enable the successful execution of business outcomes., * Manage daily operations of the team, providing guidance and mentorship to foster a culture of innovation and continuous improvement.

• Oversee recruitment, development, retention, and performance to build strong talent.
• Enable successful delivery across initiatives by ensuring strong process discipline and consistent execution practices.
• Lead, coach, and manage the assignment of Release Train Engineers (RTEs), Scrum Masters, and Project Managers.
• Manage the effective assignment of resources to prioritized business initiatives, ensuring appropriate capacity and capabilities.
• Monitor demand, capacity, and delivery risks, proactively addressing gaps and constraints.
• Define and lead the delivery practice strategy, establishing standards, playbooks, and reporting expectations.
• Act as a trusted partner to business and technology leaders, promoting transparency and providing actionable insights into delivery performance.
• Build and scale delivery capability by developing clear career paths and skill development for Scrum Masters.
• Oversee delivery health across initiatives, ensuring discipline in planning, dependency management, and risk mitigation.

Education: A Bachelor’s Degree in Computer Science, Information Technology, Management Information Systems, Engineering, Business, or another computer-related field is required.

Experience: Ten (10) or more years of diversified IT experience are required. Three (3) or more years of direct or indirect leadership experience are required., * Advanced certifications such as Certified Scrum Master or PMI-Agile Certified Practitioner are preferred.

• Two (2) or more years of experience managing agile delivery teams is preferred.
• Three (3) or more years of experience in agile delivery is preferred.

Skills

• Strategic Outlook: Examines issues, generates ideas, and develops plans with a long-term perspective.
• Business Acumen: Applies knowledge of business, industry, and the marketplace to advance organizational goals.
• Results Driven: Drives operational excellence and innovative behavior by empowering others and holding people accountable for results.
• Authentic Communicator: Expresses ideas and information clearly and credibly, both verbally and in writing.
• Continuous Improvement Mindset: Identifies and leads opportunities for continuous improvement and value creation.
• Adaptability: Maintains effectiveness when experiencing major changes in work responsibilities or environment.
• Data-Driven Decision Making: Applies data and analytics to make informed decisions and optimize operations.
• Digital Awareness: Actively explores and implements emerging digital tools and technologies.
• Influencing Others: Garners support for initiatives by gaining the respect and confidence of others.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

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