IT Solutions Specialist (Department Promotional)

The City of Oxnard’s Information Technology Department is seeking an IT Solutions Specialist. This position provides technical support to City staff, troubleshoots complex issues, and develops technology solutions to meet departmental needs. The role also coordinates small-scale initiatives, documents new procedures, and establishes repeatable processes to improve service delivery and support consistency.

DISTINGUISHING CHARACTERISTICS: This classification is distinguished from the Information Technology Specialist and Senior Technician by its dual mandate: executing standard daily technical support while also performing advanced analytical problem-solving for uncommon, undocumented requests. It acts as a lateral peer to the technical tiers, translating vague business requirements into actionable IT workflows.

SUPERVISION EXERCISED / SUPERVISION RECEIVED: Receives general supervision on routine items which are performed according to established standards and procedures and receives specific work instruction regarding non-routine matters and deadlines.

WORK SCHEDULE: The normal work week is Monday through Thursday 8:00am to 6:00pm and alternating Fridays 8:00am to 5:00pm. Depending on the work assignment staff may be assigned to a shift that is outside the standard work hours. In addition, this position may be required to be available to work additional hours in response to peaks in workloads and changes in department needs. The standard work environment varies depending on assignment but is typically either primarily in an office setting or out in the field. The City does not offer hybrid or remote work., This class specification represents only the core areas of responsibilities; specific position assignments will vary depending on the needs of the Department.

• Primary Daily Workload (Technical Support): Receives, prioritizes and responds to technical support calls and requests; performs issue troubleshooting and resolution; enters and updates data and information. Provides second-level help desk support and troubleshoots issues related to mobile devices, data, and workstations.
• Stakeholder Engagement & Requirements Gathering: Conducts intake interviews with City staff to translate ambiguous or complex business needs (e.g., secure data sharing, unique software requirements) into actionable IT workflows.
• Critical Thinking & Problem Solving: Investigates and evaluates viable technology solutions for unique service requests that currently lack formal project oversight, historical precedents, or established runbooks.
• Initiative Leadership: Acts as the lead coordinator for small-scale, non-project departmental initiatives and micro-rollouts, shepherding them from discovery through deployment.
• Process Engineering & Documentation: Authors initial Standard Operating Procedures (SOPs) and Knowledge Base articles for novel solutions. Transitions these newly created runbooks to the technical support tiers to ensure future occurrences become standard, repeatable tasks.
• Performs other duties of a similar nature and level as assigned., Employees are required to participate in the City’s direct deposit plan and are paid on a bi-weekly basis.

This position requires a 12-month probationary period. Internal applicant probationary periods will be governed by the applicable MOU.

Pursuant to California Government Code Section 3100, all public employees are required to serve as disaster service workers subject to such disaster service activities as may be assigned to them.

If a candidate accepts a conditional job offer with the City of Oxnard, any and all pending applications for active recruitments with the City of Oxnard will be withdrawn and no longer considered.

This position is governed by the overtime provisions of the federal Fair Labor Standards Act and is eligible for overtime pay., REASONABLE ACCOMMODATION: The City of Oxnard makes reasonable accommodations for individuals/people with disabilities. If you believe you require special arrangements to participate in the testing process, you must inform the Human Resources Department in writing within three business days of your scheduled interview or exam date. Applicants who request such accommodation must document their request with an explanation of the type and extent of accommodation required.

• Associate’s Degree in Computer Science, Information Technology, Business Administration or related field

EXPERIENCE:

• Two (2) years of related experience

LICENSING/CERTIFICATIONS:

• Valid California Class C Driver’s License with a satisfactory driving record.

OTHER REQUIREMENTS:

• Must be able to effectively communicate in English, both orally and in writing.
• Must be a current IT department employee with the City of Oxnard., Selected candidate(s) must pass a thorough reference check and background investigation. Some positions that work with or have access to the Police Department may require a polygraph exam. Select positions may require candidates to undergo a pre-employment medical and/or psychological evaluation., For most positions, the City of Oxnard relies on office automation (Microsoft Office/Google) and web-enabled tools. Candidates must be proficient and comfortable with computer use to perform functions associated with ongoing work.

Regular and reliable attendance, effective communication skills, and development of effective working relationships are requirements of all positions., LEGAL REQUIREMENT: On the first day of employment, new employees must provide proof of citizenship or documentation of legal right to work in the United States in compliance with the Immigration Reform and Control Act of 1986, as amended. The City participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. For more information on E-Verify, please contact DHS. 888-897-7781 dhs.gov/e-verify.

Full time employees accrue vacation leave at a rate of 4.39-8.08 hours per pay period based on years of service. Sick Leave Accrual Rate: Full time employees accrue sick leave at a rate of 3.70 hours per pay period. Deferred Compensation: The City contributes 1% to a deferred compensation program. Bilingual Pay: A regular full time employee may receive bilingual pay at the rate of $50.00-$125.00 bi-weekly depending on the level the employee is required to provide bilingual services as determined by the City Manager or designee. Educational Incentive: Employees earn educational incentive pay for educational attainments not required by the classification. The educational incentive pay is as follows: Associates degree - 2.5%, Bachelor’s degree - 3%, Graduate degree - 3.5% Health and dental: Employees can choose from a variety of medical plans provided by the City. The City’s contribution to medical coverage is outlined below:

Level One - For employees hired before January 1, 2023, the City contributes $1,543.00 per month toward medical insurance premiums and an additional $74.21 per month toward dental insurance premiums. Employees will receive cash back if the medical plan they choose is less than the City’s monthly contribution of $1,543.00 per month. Employees who waive medical insurance will receive cash back in the amount $1,243.00 per month provided they provide proof of other qualifying coverage. Any unused dental premium monies are paid to the employee. If employees hired prior to January 1, 2023 make any changes to their health plan, they will be placed in level two.

Level Two - For employees hired on or after January 1, 2023, the City will contribute $2,054.00 towards medical insurance premiums with no cash back. Employees who waive medical insurance will receive $500.00 per month cash back provided they show proof of other qualifying coverage. The City will continue to provide $80.17 per month towards dental insurance. Life Insurance: City employees receive Basic Life Coverage and have the option to purchase additional insurance. Tuition Reimbursement: Full-time employees are eligible for 100% reimbursement of the costs of tuition, registration fees, laboratory fees, and books to a maximum of $1,500 per fiscal year for work related coursework. Holidays: The City observes 12 holidays per year.