Help Desk Support Technician

Hire IT People
Jackson, MI, United States
3 days ago
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Role details

Contract type
Temporary contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours

Tech stack

Active Directory Hardware Design Windows Remote Assistance Office365

Job description

  • Selected candidates role will focus on providing all levels of support to our customer base, both remotely and onsite.
  • Candidate will be the initial point of contact with end users requesting IT Support.

Requirements

  • Ideal candidate has experience in Desktop\Laptop repair and troubleshooting, software installation, hardware implementation and active directory administration.
  • Candidate must also have experience providing remote assistance using various platforms and must be experienced with providing support for O365 Applications.
  • Must be good at organizing, prioritizing, and planning.
  • Candidate must be able to update and maintain Help Desk records in accordance with established support procedures.
  • Candidate must also have excellent communication skills.

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