ServiceNow AI Developer
Nexzentek Solutions Inc
United States
4 days ago
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Role details
Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Experience level
Expert
Experience required
8 years minimum
Working hours
Regular working hours
Job source
Tech stack
AI Evaluation
JavaScript (Programming Language)
Computer-Aided Design
Artificial Intelligence
Application Integration Architecture
Microsoft Azure
Data Security
Python (Programming Language)
Natural Language Processing
OpenAI
Search Technologies
Retrieval-Augmented Generation
+11 more
Large Language Models
Multi-Agent Systems
Prompt Engineering
Facebook Flow
Generative AI
Agentic-AI
ServiceNow HR Service Delivery
Virtual Agents
Restful APIs
ServiceNow Customer Service Management
Servicenow
Job description
- Design, develop, and deploy AI-powered solutions on the ServiceNow platform.
- Implement ServiceNow Now Assist capabilities and generative AI use cases.
- Develop and configure ServiceNow AI Agents, agentic workflows, and AI Agent Studio solutions.
- Integrate AI capabilities with ITSM, ITOM, CSM, HRSD, and enterprise workflows.
- Build conversational experiences using Virtual Agent and natural language processing.
- Develop AI-driven automation for incident summarization, ticket classification, knowledge generation, and intelligent routing.
- Integrate external LLM services using REST APIs and approved enterprise integration patterns.
- Work with ServiceNow AI Search, Predictive Intelligence, and Generative AI Controller where applicable.
- Implement secure AI integrations with appropriate data access, privacy, auditability, and governance controls.
- Evaluate AI output quality, accuracy, latency, and operational effectiveness.
- Collaborate with architects, platform engineers, and business stakeholders to deliver production-ready AI solutions.
Requirements
Preferred Certifications: CSA, CAD, ServiceNow AI-related accreditations Experience: 8+ years in software/platform development, including hands-on ServiceNow development and AI integration experience, Required Skills: ServiceNow Now Assist, AI Agent Studio, AI Search, JavaScript, Flow Designer, REST APIs, Integration Hub, LLM concepts, prompt engineering, and agent orchestration.
Preferred: Python, RAG architectures, vector search, AI evaluation, Azure OpenAI, and enterprise AI governance.
Skills
- JAVASCRIPT
- ServiceNow Now Assist
- AI Agent Studio
- AI Search
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