Electronic Health Record Analyst I/II

San Mateo County Health is seeking a well-qualified Electronic Health Record Analyst I/II - Grand Central to support Phase 2 of the County’s Epic implementation, with a primary focus in reporting.

There is currently one regular vacancy in the Health IT Division located in South San Francisco or San Mateo, CA, and will require travel/driving throughout the county to perform job duties. This position is currently hybrid, with both on-site and remote work based on business need and subject to change.

The ideal candidate for Grand Central EHR I/II will know acute clinical workflows associated with registrations, patient movement, admissions, discharge, and transfer. Strong knowledge of EHR system workflow between admission/registration and clinical systems is required. Epic EHR experience preferred.

Examples Of Duties

The duties of the position may include, but are not limited to, the following:

• Collect, analyze, and document business operations and workflows.
• Meets with department customers to assess EHR requests and provide guidance on how to detail business needs.
• Identify, analyze, and recommend improvements and enhancements to operational processes, system automation, and information flows to ensure greater integration of functions within the organization.
• Coordinate security workgroups, ensure integrity of the system’s security infrastructure, and provision security for users.
• Serve as the first point of contact for users, customers, and vendors on EHR-related issues; troubleshoot problems and respond to inquiries.
• Support assigned interfaces and ensure interfaces meet the needs of end users.
• Perform a variety of analytical duties in the design, implementation, and maintenance of EHR information systems or applications.
• Implement testing requirements and process, facilitate end user testing, hardware testing, and maintain test environments.
• Participate in the evaluation of new application releases, test new applications and system upgrades.
• Install or upgrade software applications; and troubleshoot software and application related problems.
• Interact with end users and vendors on project design issues and work to resolve vendor production support issues.
• Respond to customer/user questions and concerns and recommend solutions as needed.
• Provide onsite support during go-lives and system upgrades.
• Participate in developing and/or lead training programs, curriculum and lessons including preparing training materials.
• Keep trainers abreast of new functionality and system changes.
• Analyze data conversion needs.
• Ensure test scripts have been created, reviewed, and updated to reflect proposed workflow solutions.
• Troubleshoot basic user or system problems, address end user questions, and at the II level, provide on-call support on a rotating basis.
• Analyze new functionality in new releases to identify impact, make recommendations and review and test changes.
• Participate in disaster recovery measures.
• Ensure quality assurance processes are followed, including change management and testing efforts.
• Perform related duties as assigned., * Configure, implement, maintain, and evaluate Epic modules and platform.
• Design, modify, and implement testing process.
• Create security classification templates.
• Communicate effectively, both orally and in writing.
• Prioritize effectively and manage time efficiently.
• Lead meetings and resolve conflicts.
• Perform under pressure with tight deadlines.
• Become cross-functional in one or more applications.
• Motivate key process stakeholders.
• Travel outside the County for training.

Knowledge of:

• Electronic health record systems, specifically Epic software applications.
• Design, implementation, testing, updating, maintenance, evaluation, and analysis of system configuration, system setup, and application tables.
• Clinical applications and regulatory standards, a wide range of application functionality, content, and associated workflows.
• Customer service principles.
• Policies, procedures, and business operations.
• Principles and procedures in project management and project management methodologies.

Skill/Ability to:

• Interact with and work collaboratively with multidisciplinary teams.
• Learn and retain knowledge of all assigned applications.
• Troubleshoot application issues and system errors.

• Multi-task complex work assignments., Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is: * EHR Analyst I: Two years of experience working in a healthcare setting utilizing health information systems, or one year of experience providing information technology support. * EHR Analyst II : Two years of information technology support experience in a healthcare operation setting, including at least six months of Epic user support experience., * The highest standards of public service

• A common vision of responsiveness
• The highest standards of ethical conduct
• Treating people with respect and dignity

San Mateo County is centrally located between San Francisco, San Jose, and the East Bay. With over 750,000 residents, San Mateo is one of the largest and most diverse counties in California and serves a multitude of culturally, ethnically, and linguistically diverse communities.

The County of San Mateo, as an employer, is committed to advancing equity to ensure that all employees are welcomed in a safe and inclusive environment. The County seeks to hire, support, and retain employees who reflect our diverse community. We encourage applicants with diverse backgrounds and lived experiences to apply. Eighty percent of employees surveyed stated that they would recommend the County as a great place to work.

The County of San Mateo is an equal opportunity employer committed to fostering diversity, equity, and inclusion at all levels., San Mateo County is located in the scenic San Francisco Bay Area. The County’s diverse population has approximately 750,000 residents, growing to over one million in daytime population. San Mateo County provides the benefits of a temperate climate and clean air, with abundant ocean sports and recreational activities. Rural open space areas, as well as metropolitan San Francisco, are within easy reach. San Mateo County government has a budget of $2.4 billion, with a workforce of over 5,400 employees in 22 departments and agencies.