IT Field Tech

We are seeking a customer-focused IT Field Support Technician to provide hands-on, white-glove IT support for a major rail tunnel infrastructure project in Baltimore, Maryland. This role will serve as the primary on-the-ground IT resource for the project’s program office, supporting approximately 165 users at peak, including project staff and field craft personnel, with everything from new-hire workstation setups to day-to-day break/fix troubleshooting., * Set up and configure new Windows desktops, laptops, iPhones, and iPads for incoming staff

• Provide first-line troubleshooting and break/fix support (hardware, OS, login issues, peripherals, printers, etc.)
• Assist users with basic network connectivity, Wi-Fi, and application issues
• Issue and manage security badges and access credentials
• Perform new-hire IT onboarding (account setup, equipment issuance, orientation)
• Support both office-based project staff and field craft personnel who need technology access
• Maintain accurate inventory of IT assets and spare equipment
• Coordinate with remote corporate IT teams when escalation is required

• 1-4 years of hands-on IT support experience (desktop, laptop, mobile devices, Windows 10/11)
• Strong customer service mindset with proven ability to deliver professional, patient, “white-glove” support to non-technical users
• Comfortable working independently as the primary onsite IT resource while knowing when to escalate
• Excellent verbal and written communication skills
• Ability to thrive in a construction/infrastructure environment (fast-paced, sometimes dusty or noisy)
• Reliable transportation and willingness to work 100% onsite in Baltimore
• Able to lift and move IT equipment (monitors, PCs, cabling, etc.) as needed

Nice-to-Have Skills

• Experience with ServiceNow or other ticketing systems
• Basic scripting or automation knowledge (PowerShell, Batch, etc.)
• Previous field technician or construction site-support experience
• Familiarity with iOS device management and basic networking troubleshooting

Ideal Candidate Profile

• Early-career professional eager to learn and grow
• Self-starter who can prioritize and manage multiple requests
• Enjoys solving problems for users who “just need it to work”
• Positive attitude and professional demeanor under pressure

This is a high-visibility role on one of the region’s most significant infrastructure projects, with direct impact on project success and plenty of opportunity to expand your skills in a large-scale environment.

If you’re reliable, customer-service-oriented, and ready to be the go-to IT person on a major project, we’d love to meet you!

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

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