Help Desk/Desktop Support Analyst

Our client is looking for a Help Desk/IT Support Specialist to provide responsive technical support for employees in the Salt Lake area. This Long-term Contract position is ideal for someone who can quickly become a dependable point of contact for day-to-day IT issues while helping maintain a stable, secure, and productive user experience. The role supports a manufacturing organization and offers the opportunity to work closely with end users while contributing to reliable technology operations across multiple sites.

Responsibilities:

• Deliver front-line technical assistance for hardware, software, and access-related issues affecting office and plant-based employees.

• Diagnose and resolve desktop, laptop, peripheral, and Microsoft Windows problems to minimize user downtime.

• Administer user accounts and permissions in Active Directory and support core Microsoft 365 Enterprise services.

• Provide device support and enrollment assistance through Intune, including basic configuration and troubleshooting activities.

• Investigate routine network connectivity issues and coordinate with broader IT teams when escalation is needed.

• Guide employees on effective use of workplace technology by offering clear end-user training and practical support.

• Track, prioritize, and document support requests to ensure timely follow-up and consistent service delivery.

• Assist with operational IT activities that help senior team members focus on larger infrastructure, cybersecurity, and service improvement efforts.

• 3-5 years of experience in help desk, desktop support, or a similar end-user support role.

• Working knowledge of Active Directory for account maintenance, access support, and basic administrative tasks.

• Hands-on experience troubleshooting Microsoft Windows environments and common desktop hardware issues.

• Familiarity with Microsoft 365 Enterprise applications and user support in a business setting.

• Exposure to Intune for device support, configuration, or endpoint management tasks.

• Ability to perform basic network troubleshooting, including identifying common connectivity problems.

• Strong communication skills with the ability to explain technical concepts clearly to non-technical users.

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