Sr. Solutions Architect

The Sr. Solutions Engineer is responsible for the successful delivery of LogicMonitor’s most advanced and complex technical solutions for our customers. The Sr. Solutions Engineer works as a member of the Professional Services team, interfacing directly with LogicMonitor customers while working closely with internal Customer Success Management, Tech Support and Training teams. As an experienced Solutions Engineer, duties for the Sr. Solutions Engineer are elevated to the most demanding projects with a focus on enterprise customers and internal projects., For this Senior Solution Engineer position, we are particularly interested in candidates with strong hands-on ServiceNow experience. The role will have a significant focus on delivering integrations between LogicMonitor and ServiceNow, including ITSM and CMDB , as well as supporting solutions where ServiceNow forms a key part of the customer’s operational workflow.

• Experience administering, configuring or developing within ServiceNow Lead Complex Deployments Drive Product Enhancements Deploy Custom Integrations Advocate Best Practices Stay Informed Collaborate on Scoping Plan Iteratively Design & Implement Solutions Agile Execution Customer-Centric Automation Envision System Enhancements Troubleshoot & Resolve Mentor & Educate, * Bachelor’s degree in Computer Science or a related field, or equivalent experience.

• 4+ years of software development experience in commercial or enterprise environments.
• 3+ years of hands-on development using Python, Go, Java, or JavaScript.
• Strong grasp of programming concepts and effective debugging techniques.
• Robust knowledge of modern web architectures, microservices, and APIs.
• Familiarity with AWS services and other cloud platforms.

Bonus Qualifications:

• IT certifications such as AWS Certified Solutions Architect, AWS Certified Developer, VMware VCP, CCNA, MCSA, or equivalent.
• Familiarity with container and automation technologies: Docker, Ansible, Chef, Puppet, SaltStack, etc.
• Knowledge of enterprise IT infrastructure platforms: Aruba, Cisco, Citrix, Dell, EMC, F5, HP, IBM, NetApp, Palo Alto, VMware, etc.
• Experience with automation and scripting.
• Understanding of Lambda functions and application monitoring.
• Previous experience in software development, consulting, or professional services.
• Working knowledge of JavaScript and/or Ruby.
• Understanding of server application administration: Apache, MySQL, RabbitMQ, Microsoft IIS, SQL Server, Exchange, Active Directory, etc.
• Familiarity with cloud platforms and services like AWS and Microsoft Azure.

We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.

This position is located in London, England.

To learn more about life at LogicMonitor, check out our .Careers Page

What You’ll Do:

LogicMonitor® is the AI-first hybrid observability platform powering the next generation of digital infrastructure. LogicMonitor delivers complete visibility and actionable intelligence across on-premises, cloud, and edge environments. By anticipating issues before they strike, optimizing resources in real time, and enabling faster, smarter decisions, LogicMonitor helps IT and business leaders protect margins, accelerate innovation, and deliver exceptional digital experiences without compromise.

Our customers love LogicMonitor’s ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn’s Best Places to Work for the seventh year in a row!, LogicMonitor is an Equal Opportunity EmployerAt LogicMonitor, we believe that innovation thrives when every voice is heard and each individual is empowered to bring their unique perspective. We’re committed to creating a workplace where diversity is celebrated, and all employees feel inspired and supported to contribute their best.