IT Support Technician II

Our aerospace and defense client is seeking an experienced IT Support Technician II to provide hands-on technical support for end users in a fast-paced, mission-focused environment. This position is ideal for a customer-focused IT professional who enjoys troubleshooting hardware, software, networking, and end-user technology while delivering exceptional customer service., * Provide Tier II technical support for desktop and laptop hardware, software, and peripheral devices.

• Install, configure, maintain, and troubleshoot Windows-based computer systems and related equipment.
• Diagnose and resolve hardware, software, networking, VPN, and connectivity issues.
• Support printers, video teleconferencing (VTC) equipment, RSA authentication, and other end-user technologies.
• Assist with network equipment troubleshooting and basic infrastructure support.
• Respond to technical support requests while maintaining a high level of customer satisfaction.
• Evaluate user technology needs and recommend appropriate hardware and software solutions.
• Document technical issues, resolutions, and system changes.
• Collaborate with IT team members to share knowledge and improve support processes.
• Maintain compliance with company IT policies, security standards, and best practices.

• Associate’s degree in Information Technology, Computer Science, or a related field with 1+ years of relevant IT support experience
• Equivalent combination of education and experience will be considered
• Strong customer service mindset with a commitment to delivering quality technical support
• Excellent troubleshooting skills across desktop hardware and software environments

• Working knowledge of:

• Windows operating systems
• Computer hardware and peripherals
• Printers and print services
• Network connectivity
• VPN technologies
• RSA authentication
• Video Teleconferencing (VTC) systems
• Strong verbal and written communication skills
• Ability to understand user needs and translate them into effective technical solutions
• Team-oriented with a collaborative approach and willingness to share knowledge, * Experience supporting enterprise IT environments
• Familiarity with IT service management tools and ticketing systems

• Experience supporting users in highly regulated or technical industries

• Excellent communication and collaboration skills.

• Available health, life, vision, and dental insurance
• 401K Matching