Desktop Support Analyst

Looking to build your IT career in a hands-on environment? Join a team that supports the technology powering a large manufacturing operation, warehouses, and a test lab. You’ll work with everything from computers and printers to scanners, networks, automation, and emerging AI tools.

What You’ll Do

• Deploy, configure, and support PCs, printers, scanners, and network equipment

• Troubleshoot hardware, software, and connectivity issues

• Manage support requests through ServiceNow

• Assist with IT projects, upgrades, and technology rollouts

• Maintain asset inventory and equipment records

• Support printer maintenance and asset disposal

• Identify opportunities to improve processes and user experience

Candidates must be able to lift up to 25 lbs, * Knowledge of computer hardware, software, and networking fundamentals

• Strong troubleshooting and customer service skills

• Experience with Microsoft Office and standard business applications

• Understanding of basic xrbllit cybersecurity concepts

• 1+ year of IT experience preferred (recent graduates encouraged to apply)

• Familiarity with AI tools such as Microsoft Copilot or ChatGPT is a plus

• Exposure to scripting or automation (PowerShell, Python, VBA, etc.) is a plus

Education

• IT-related degree or equivalent experience

• High school diploma or equivalent

Why Join Us?

• Hands-on experience in a manufacturing environment

• Exposure to enterprise technologies, automation, and AI

• A mix of daily support work and impactful projects

• Opportunities to learn, grow, and make a difference from day one