IT Systems and Network Support Associate

Rip Curl is looking for an IT Systems and Network Support Associate to join the team in Costa Mesa, CA., Responsible for providing general IT support to Rip Curl’s head office crew, Rip Curl Retail stores, and Rip Curl sales reps. The roles primary objective is to troubleshoot and resolve all PC, Mac and peripheral device problems experienced by users at the above locations. Additional specialist IT projects will be required to be undertaken from time to time.

The incumbent must be cognisant of Rip Curl’s vision, mission, purpose and values., This role is focused upon assisting all users to easily access and utilise all technology required to perform their roles satisfactorily.

Itemized Responsibilities- 1.) Maintenance, support and training of Computer and Office Related Equipment Responsible for the ongoing maintenance, support and effective day-to-day training of the following existing equipment and services:

• PC & Macintosh computers (including monitors, tablets, etc…)
• Maintain & support user access to all servers and all applications
• Lotus Notes/Domino server
• Printers & copiers
• Fax machines
• Phone systems
• Mobile phones
• Networking of appropriate computer systems and setup new users when needed
• Backup of networked computers/servers
• Acquisition of new hardware as required and maintaining asset register of all equipment
• Provide computer setup & training to all new staff on above (as required), including
• Software basics training as required (Intranet, Microsoft Office, Quest, M3)
• Complete timely setup (de-personalisation if required) of all hardware (computer, phone, etc).

2.) Support with I.T. projects as required., * Maintain existing hardware and software asset registers

• Maintain software licenses
• Monitor software usage so as to comply with existing license agreements.

2.) Backups-

• Maintain backup server
• Ensure adequate levels of media are available
• Change tapes daily on AS/400 and archive accordingly
• Off-site storage of backup media.

3.) Copiers/faxes/Printers-

• Arrange repairs to network printers/copiers/faxes as required
• Train users in use of network printers/copiers.

4.) Email Server-

• Register and remove users as required
• Update email groups as required
• Educate users on email use (including archiving).

5.) Servers/Storage-

• Maintain file sharing servers & user access privileges & share points
• Manage storage of all servers/SANs as required
• Ensure servers are always working properly by performing regular maintenance.

6.) Hardware Support/Repairs-

• Diagnose and perform hardware repairs on all computers where possible
• Deliver and collect hardware to and from repairers
• Train users in use of hardware (Computers, Printers, etc)
• Configuration of new equipment and/or existing equipment pre-installation
• Provide support to users with any queries on use of equipment
• Maintain “traveller” laptop and booking of loan of equipment.

7.) Procurement-

• Sourcing and purchasing of hardware and software
• New and existing workstations
• Software
• Network devices
• Telephones - fixed/mobile
• Peripherals.

8.) Network/Telephony-

• Maintain network devices, connections and performance
• Maintain telephony system - including Shoretel system.

9.) Remote Sites-

• Hardware and Software support to all sales offices
• Develop relationship with local support in remote site areas.

10.) Retail-

• Support of all IT equipment at retail level (barcode scanners, receipt printers, barcode printers, routers, UPS)
• Liaise with Retail Pro when required.

11.) Software Support-

• Mac OS, Windows Server 2008, 2003
• Microsoft Office
• Adobe Illustrator
• Adobe Photoshop
• Lotus Notes
• Quest
• Remote Access applications (Teamviewer etc)
• Intranet
• Telephone & voicemail use
• Mobile telephone use.

12.) Training-

• Induct and train new staff in the use of Rip Curl systems (use of email, intranet, file servers, voicemail etc)
• Ongoing training of current staff as required when methods/tools change or when a ‘reminder’ is needed.

• Degree in Information Technology or equivalent
• 1-3 years I.T. support experience
• Excellent communication and interpersonal skills
• Ability to follow procedures accurately and effectively and work under pressure
• Excellent troubleshooting and problem solving skills
• Highly organized and motivated with a service oriented nature
• Knowledge of Windows and Mac OS X required
• Active Directory, and Lotus Notes knowledge is an advantage.