IT Support Technician

Rimere is hiring an on-site IT Support Technician to keep company computers, servers and network running day to day. The role reports to senior technical leadership and serves as the hands-on presence in the office and lab., End-User and Device Support

• Set up, configure, update and repair company laptops, desktops and related peripherals
• Respond to day-to-day support requests and log each one through to resolution
• Handle onboarding and offboarding of accounts, devices and access for new hires and departures
• Maintain the hardware and software asset inventory & related documentation

Servers and Network

• Serve as on-site hands for server maintenance, including hardware checks, replacements, restarts, and power and UPS checks
• Monitor system alerts and escalate issues to the senior technical lead
• Run and verify backups, and perform test restores on a set schedule
• Apply operating system and software updates under the direction of the senior technical lead
• Support the office network, including switches, firewall, Wi-Fi and internet provider coordination

Accounts, Security and Licenses

• Administer user accounts, permissions, multi-factor authentication and password resets
• Maintain endpoint protection and baseline security settings across company devices
• Track software licenses and renewals

Lab and Operations Systems

• Support computers connected to lab instruments, following the change controls set by the technical team

Documentation and Vendors

• Document system configurations, procedures and recurring fixes
• Coordinate with IT vendors and hardware suppliers on quotes, orders and service

• One to three years of experience in help desk, desktop support or IT technician work
• Working knowledge of Linux, Windows and macOS, and of Microsoft 365 or similar cloud administration tools
• Networking fundamentals, including TCP/IP, DNS, DHCP, and basic switching and Wi-Fi
• Comfortable handling physical hardware, including server and network & laboratory equipment
• Reliable and organized, with the ability to work from remote instructions under limited supervision

Preferred

• CompTIA A+, Network+ or Security+ certification
• Exposure to Windows Server or Linux, virtualization and backup tools
• Experience in a research, laboratory or manufacturing environment, Candidates must be authorized to work in the United States.

Base Pay

$55,000 - $70,000 per year, Rimere offers a benefits package that includes health insurance, paid time off, and standard federal and state leave programs. Specific benefit details are provided during the offer process.