Support Administrator ? TOTEX Cluster

We have an exciting opportunity to join Northern Gas Networks (NGN) as a Support Administrator in our TOTEX Cluster Team. This is a key role where you will help ensure the smooth delivery of operations across our gas sites.

As part of the Planning Team, you will be responsible for coordinating a range of administrative tasks including job creation, statutory noticing, and project closure. Your work will directly contribute to the successful execution of our field activities, so attention to detail and a methodical approach are vital.

This role involves regular interaction with both internal teams and external stakeholders, so strong communication skills and a customer-focused mindset are essential. You will be expected to deliver a first-class service, helping to keep projects on track and ensuring compliance with relevant regulations.

In this role you will

• Create projects in our SAP system based on design and commercial requirements
• Manage and report NRSWA notifications via SAP/Insight
• Coordinate with Planners to ensure timely customer notifications
• Liaise daily with Site Managers to track progress and update the whereabouts report
• Prepare project files (both digital and paper) for site teams
• Monitor and refresh safe dig prints
• Capture data for project e-packs (mains and services)
• Issue NRSWA registration details post-project closure
• General office administration to support the wider team

• Strong administrative experience
• Excellent communication skills both written and verbal
• Proficiency in Microsoft Excel and Word
• Great time management and multitasking abilities
• A keen eye for detail and a quality-first mindset
• A collaborative, can-do attitude

Desirable: A full UK driving licence. Experience in the utilities sector, SAP/Insight knowledge, or familiarity with gas/NRSWA legislation.

• Salary from £29,286 per annum
• Up to 5% Bonus per annum
• 25 days of annual leave, plus recognised bank holidays and 2 additional half-days over the Christmas period
• Occupational sick pay available after the first 2 calendar days of statutory sick pay
• Generous stakeholder pension scheme, doubling your contribution, up to 10%
• Flexible benefits and salary sacrifice options, including discounts on UK attractions, gym memberships, restaurants, experience days, plus access to a virtual GP service
• Family-friendly policies, including up to 6 weeks of paternity leave and 6 months of full pay for maternity leave (for eligible employees), plus shared parental leave and more

About NGN

We deliver gas to 2.9 million homes and businesses across the North East, Northern Cumbria, and much of Yorkshire, through a network of over 37,000km of underground pipes. Serving both major cities and rural communities, we are committed to safety, reliability, and innovation. Our values Trailblazing, Empowered, Heartfelt, Community Focused, Intellectually Curious, and Happy, shape everything we do. We are proud to champion equality, diversity, and inclusion, and actively support initiatives alongside our Colleague Communities (LGBTQ/Women s/Roots&Resonance/Parents&Carers/AbilityMatters) to ensure we reflect and uplift the communities we serve.