Service Desk Technician

TEKsystems is currently seeking a Service Desk Technician for a 1-year contract that will be located on-site in Meridian, Idaho., * Provides Tier 1 technical support and troubleshooting assistance to end users via phone, email, and chat.

• Responsible for documenting issues, resolving hardware/software requests, and escalating complex problems to specialized technical teams.
• Provide first-level technical support for end-user desktops, laptops, handheld devices, and network peripherals.
• Deliver phone-based customer service and technical assistance in a high-volume service desk environment.
• Troubleshoot standard enterprise software including Microsoft Office 365, Adobe, line-of-business, and proprietary applications.
• Accurately document all customer interactions in the ticketing system.
• Escalate and route unresolved requests to appropriate secondary technical teams.

• Experience: 5 + years of enterprise help desk/service desk experience supporting corporate PC/network clients, network printing, and high-volume phone queues.
• Technical Knowledge: Windows 10, VDI environments, Microsoft Office 365, mobile devices, and enterprise ticketing software.
• Systems Administration: Basic understanding of Active Directory tools, group policies, and user account management.
• Industry Background: Prior experience in large enterprise environments (healthcare, financial, or tech institutions strongly preferred).
• Soft Skills: Outstanding communication and phone-based customer service skills.

Skills

Help desk, Service desk, Windows 10, Office 365, active directory Job Type & Location, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Group Policy Communication Microsoft 365 Print Servers Mobile Devices Customer Service Active Directory Technical Support Help Desk Support Personal Computers Business Valuation Microsoft Windows 10 Technical Assistance Full Stack Development Business Transformation Tier 1 Technical Support Enterprise Application Software Troubleshooting (Problem Solving)

At least 5 years $41,600 - $45,760 / yr Posted yesterday

This role is STARs-friendly: Skilled Through Alternative Routes.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.