Service Desk Technician

We are seeking a customer-focused Tier 1 Service Desk Analyst to join our managed services support team. This role will serve as the first point of contact for end users and will provide technical assistance through phone, email, chat, and ticketing channels. The analyst will troubleshoot common technical issues, document all interactions in the ticketing system, follow customer-specific processes, and escalate complex issues when required.

The ideal candidate has strong communication skills, a customer-first mindset, basic technical troubleshooting ability, and the discipline to follow structured processes in a high-volume service desk environment.

Shift: M-F 11a-8p and M-F 1p-10p

Must-Have Skills

• Customer service experience
• Phone, email, and chat support experience
• Basic Windows troubleshooting
• Microsoft Office / Microsoft 365 support
• Ticket documentation experience
• Strong verbal and written communication
• Ability to follow process and escalate appropriately

Nice-to-Have Skills

• ServiceNow or other ITSM platform experience
• Active Directory support
• Password reset/account unlock experience
• VPN troubleshooting
• Remote desktop support tools
• ITIL understanding
• CompTIA A+ or Microsoft certification
• MSP or high-volume service desk experience, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Operations CompTIA A+ Communication Microsoft 365 Issue Tracking Desktop Support Customer Service Managed Services Technical Issues Business Valuation IT Service Management Full Stack Development Business Transformation Troubleshooting (Problem Solving) $37,440 / yr Posted yesterday

This role is STARs-friendly: Skilled Through Alternative Routes.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.