L2 Support Technician

Mac OS Operations Leadership Desktop Support Customer Advocacy Business Valuation Full Stack Development Business Transformation Mobile Device Management Virtual Private Networks (VPN) Key Performance Indicators (KPIs) Troubleshooting (Problem Solving) Microsoft Intune (Mobile Device Management Software) $58,240 - $64,480 / yr Posted yesterday, TEKsystems is looking for Tier 2 Desktop Support technician that would be responsible for managing laptop imaging via Intune Autopilot, configuring mobile devices for Intune MDM/MAM, and resolving connectivity issues such as VPN access. The position requires collaboration with internal teams and external vendors, ownership of projects, and creation of clear technical and user-facing documentation. Success in this role demands strong customer advocacy, adherence to SLA/KPI standards, and a proactive, data-driven approach to problem-solving.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.