AV IT Support Technician

Jamf Sales Mac OS TCP/IP Firewall Netsuite Marketing Scheduling Operations Salesforce Zoom Rooms Procurement Cisco WebEx Coordinating Cisco Meraki Communication Presentations Cloud Hosting Issue Tracking Lifting Ability Digital Signage Control Systems Network Routing Display Devices Customer Service Network Switches Office Equipment Firmware Updates Google Workspace Sales Leadership Change Management Network Protocols Device Management Video Conferencing Business Valuation Demonstration Skills Full Stack Development Collaborative Software Crestron (A/V Systems) Wireless Communications Network Troubleshooting Business Transformation Zoom (Video Conferencing Tool) Troubleshooting (Problem Solving), and executives experience Elastic at its best. Flawless audio-visual delivery is non-negotiable. This role owns EBC technology end-to-end, from daily readiness checks to live event support. Key EBC & A/V responsibilities include: Operate and manage all EBC A/V systems including video-conferencing (Zoom Rooms, Cisco Webex), large-format displays, digital signage, and room control systems (Crestron/Extron/QSC) Conduct daily pre-briefing readiness checks verify all displays, cameras, microphones, room controls, and network connectivity are fully operational before every EBC session Provide white-glove, on-site A/V support for executive briefings, customer demonstrations, VIP events, all-hands meetings, and board-level presentations Manage room scheduling and A/V configuration in coordination with EBC programme managers and sales leadership to ensure seamless briefing experiences Troubleshoot and resolve A/V faults rapidly under pressure, with zero tolerance for downtime during live executive sessions Maintain, configure, and upgrade A/V hardware including projectors, PTZ cameras, wireless microphone systems, digital mixers, and HDMI/AV-over-IP distribution Integrate A/V systems with collaboration platforms (Zoom, Teams, Webex) and ensure remote participants receive broadcast-quality audio and video Produce and support hybrid events managing both in-room and remote audiences simultaneously with professional-grade A/V quality Maintain A/V equipment inventory, firmware update schedules, and service records; liaise with external A/V vendors for maintenance and upgrades Train staff and presenters on correct use of room technology, ensuring everyone can operate systems confidently and independently Develop and maintain A/V runbooks, room setup guides, and troubleshooting playbooks for all EBC spaces Evaluate and recommend new EBC and A/V technologies to continuously improve the briefing experience What You Will Be Doing EBC & Audio-Visual Support Provide comprehensive A/V support for EBC briefings, executive events, and all-hands sessions serving as the primary technical owner for all EBC presentation technology Execute pre-event setup, live technical support, and post-event breakdown for all briefings held in EBC spaces Manage A/V infrastructure across conference rooms and EBC suites, including room control systems, videoconferencing endpoints, and display technology Collaborate with marketing, sales, and facilities teams to ensure EBC spaces always reflect Elastic’s premium brand standard General IT Support Deliver the highest level of customer service in a distributed environment with a focus on helping people resolve issues as the first point of contact Update, maintain, and dispatch tickets routed to our ticketing system Onboard new employees from setting up accounts, equipment procurement, and equipment hand-off Installation, configuration, and maintenance of laptops, network devices, printers, VoIP phone system, and other office equipment Track hardware and software inventory Continuous review of business and IT processes, technologies, and deployments and make recommendations for improvements What You Bring Along Superb communication, documentation, and customer service skills 2+ years of experience providing IT support in a corporate environment, with troubleshooting of Mac OS platforms and Windows operating systems Ability to work independently or collaboratively Experience in cloud-hosted solutions (G-Suite, OKTA, Netsuite, Salesforce) Experience working with Cisco, Meraki, HP, and other network solutions Basic knowledge of routers, switches, firewalls, wireless access points, and ISP Understanding of network protocols (TCP/IP, addressing, DNS) Familiarity with device management systems (JAMF, Meraki) Familiarity with IT compliance and change management concepts is a plus Travel when needed to support remote offices (less than 5% of the time) Must be able to lift up to 50 pounds

Support, Troubleshooting, Customer service, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.