Epic Secure Chat-VOIP Analyst

Our client is seeking an experienced Epic Secure Chat Analyst with VoIP experience to support an implementation project in Louisville, KY. The ideal candidate will have hands-on experience implementing Epic Secure Chat and a strong understanding of Voice over Internet Protocol (VoIP) technologies within a healthcare environment.

This is a minimum six-month contract with potential extensions. The position is primarily remote, with occasional onsite attendance required for key project milestones, meetings, or go-live support. Key Responsibilities

• Support the implementation, configuration, testing, and deployment of Epic Secure Chat.
• Collaborate with clinical, IT, telecommunications, and infrastructure teams to ensure seamless integration with existing healthcare communication systems.
• Apply VoIP knowledge to support communication workflows, connectivity, and integration requirements.
• Troubleshoot implementation issues and coordinate resolution across technical and application teams.
• Support testing, go-live readiness, and post-implementation activities as needed.
• Participate in project meetings and attend onsite milestone events when required.

• Hands-on implementation experience with Epic Secure Chat.
• VoIP experience is required, including an understanding of voice communication technologies and related infrastructure.
• Experience supporting healthcare IT implementations and collaborating with cross-functional teams.
• Strong troubleshooting, communication, and problem-solving skills.
• Ability to work independently in a primarily remote project environment and travel onsite when needed.