Desktop Support Technician

· Provide responsive, in-person technical support at Seattle-region branches, delivering a professional and approachable customer experience from initial contact through resolution.

· Troubleshoot and resolve desktop, laptop, mobile device, printer, scanner, peripheral, software, operating system, connectivity, and other branch technology issues.

· Engage directly with branch employees and leaders to understand business impact, explain technical issues in clear language, set expectations, and provide timely status updates.

· Maintain a regular onsite presence across assigned branches and travel between locations for troubleshooting, installations, repairs, device replacements, refreshes, and project work.

· Observe branch workflows and operating conditions to identify recurring issues, technology gaps, or risks that may affect employee service or branch operations.

· Provides technical support and ticket resolution for multiple corporate departments and locations.

· Serve as a senior escalation resource for complex endpoint and branch-support issues and help coordinate resolution when another technical team or vendor is required.

· Lead or coordinate endpoint deployment activities, including imaging, configuration, software provisioning, equipment staging, user readiness, and post-deployment support.

· Support new-hire onboarding by ensuring equipment is configured, deployed, and ready for use, and by assisting with first-day technical readiness when needed.

· Participate in branch modernization, remodels, office moves, hardware remediation, lifecycle refreshes, and other assigned technology initiatives.

· Mentor Desktop Support Technicians I/II through ticket guidance, troubleshooting assistance, documentation, and practical knowledge sharing.

· Partner with Endpoint Engineering, Service Desk, Cybersecurity, Infrastructure, Network, Retail/Branch Operations, and vendor teams to resolve escalations and support project delivery.

· Maintain accurate ticket notes, asset records, deployment documentation, knowledge articles, and support procedures.

· Support endpoint lifecycle activities, including imaging, inventory tracking, equipment recovery, repair coordination, e-waste processing, and replacement planning.

· Prioritize competing work, communicate operational impacts clearly, and complete support activities with minimal disruption to branch employees and customers.

Communication Microsoft 365 Cyber Security Prioritization Self-Motivation Desktop Support Customer Service Active Directory Technical Issues Operating Systems Technical Support Help Desk Support Microsoft Windows Inventory Staging Peripheral Devices Business Valuation Workflow Management Employee Onboarding Endpoint Management Endpoint Engineering Full Stack Development Valid Driver’s License Collaborative Software Business Transformation Hardware Troubleshooting Business Continuity Planning Troubleshooting (Problem Solving)

5 to 7 years, · Ability to lift, carry, move, install, and troubleshoot computer equipment and peripherals.

· Work may require moving between branch work areas and performing hands-on troubleshooting in active customer-facing environments.

· Occasional after-hours or weekend work may be required for projects, upgrades, maintenance windows, branch activities, or escalations.

· Ability to work independently while remaining connected and collaborative with the broader support team.

Skills

Desktop, Imaging, Technical support, Troubleshooting, Hardware, Active directory, Windows, Customer service, Deployment, Sccm, intune

Top Skills Details

Desktop,Imaging,Technical support,Troubleshooting,Hardware,Active directory,Windows,Customer service,Deployment

Additional Skills & Qualifications

· High school diploma or equivalent required; associate degree, bachelor degree, or specialized technical certifications preferred.

· Minimum 5-7+ years of experience in Desktop Support, Field Support, End User Computing, Help Desk, or a closely related technical support role.

· Demonstrated experience providing onsite, customer-facing technical support in an enterprise, branch, retail-style, or geographically distributed environment.

· Advanced troubleshooting experience with endpoints, hardware, software, mobile devices, printing, scanners, peripherals, and connectivity-related issues.

· Experience imaging, configuring, deploying, supporting, repairing, and recovering endpoint devices.

· Experience supporting Microsoft Windows, Microsoft 365 applications Active Directory, collaboration tools, endpoint management tools, and enterprise ticketing systems.

· Strong in-person customer service and communication skills, including the ability to explain technical information clearly to employees with different levels of technical knowledge.

· Ability to work independently in the field, manage a regional workload, prioritize competing branch needs, and make sound support decisions with minimal supervision.

· Ability to mentor other technicians, document repeatable support processes, and contribute to team knowledge sharing.

· Ability and willingness to travel regularly among Seattle-region branch locations and to corporate locations as business needs require.

· Valid driver license and reliable transportation appropriate for regular regional travel, subject to company policy., Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

· Primarily onsite and field-based, with regular travel among Seattle-region branch locations; this is not a remote position., and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This temporary role may be eligible for the following:

• Medical, dental & vision
• 401(k)/Roth
• Insurance (Basic/Supplemental Life & AD&D)
• Short and long-term disability
• Health and Dependent Care Spending Accounts (HAS & DCFSA)
• Transportation benefits
• Employee Assistance Program
• Time off/Leave (PTO, Vacation, or Sick Leave)

Job Type & Location

This is a Contract to Hire position based out of Seattle, WA. Pay and Benefits

The pay range for this position is $33.00 - $39.00/hr.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.