Desktop Support Technician

Operations Innovation Communication Microsoft 365 User Accounts Desktop Support Windows Desktop Windows Support Customer Service Active Directory Technical Support Quality Assurance Business Valuation Remote Access Systems Full Stack Development Network Troubleshooting Business Transformation Virtual Private Networks (VPN) Application Lifecycle Management Troubleshooting (Problem Solving) Lightweight Directory Access Protocols $41,600 - $54,080 / yr Posted yesterday, We are seeking a customer-focused Desktop Support Technician to provide high-volume, in-person technical support within an onsite Innovation Hub in Owings Mills. This position will troubleshoot desktop, laptop, software, connectivity, account, and access issues while delivering a positive end-user experience., * Provide high-volume, in-person technical support to employees through an onsite Innovation Hub.

• Troubleshoot and resolve Windows desktop and laptop hardware and software issues.
• Support Microsoft 365 applications, user accounts, connectivity, and access-related issues.
• Perform Active Directory account support and basic user administration.
• Set up and configure new users, including desktops, email accounts, LDAP accounts, and VPN access.
• Troubleshoot network connectivity and remote-access issues.
• Support both local and remote employees with desktop, account, application, and access issues.
• Assist with hardware and software lifecycle management, including research, packaging, quality assurance, and deployment preparation.
• Diagnose software issues and provide effective resolutions or escalate when appropriate.
• Deliver professional, responsive customer service while clearly communicating technical information to end users.

The ideal candidate has strong hands-on Windows support experience, is comfortable working in a fast-paced walk-up support environment, and communicates effectively with both technical and non-technical users., 1. Hands-on experience troubleshooting Windows, Microsoft 365, Active Directory, software, and connectivity issues.

1. Experience providing onsite or walk-up IT support in an enterprise environment, preferably within an Innovation Hub or similar support model.
2. Excellent customer service, communication, and interpersonal skills., Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.