IT Specialist

The IT Specialist is a part-time position, working approximately 20-29 hours per week, responsible for supporting the Company’s core technology systems and users. This hands-on role provides a combination of network administration, general IT support, and ERP system support. Responsibilities

• Support the day-to-day technology needs of our Minnesota and Iowa facilities; plan, coordinate and implement data and voice technology strategies, to include, performing software and application development, installation and upgrades
• Assist in managing IT vendor relationship/vendor contracts related to hardware, software and IT services
• Recommend the selection and acquisition of hardware, software and IT-related services and equipment
• Assist in maintaining backup/restore and disaster recovery preparedness
• Network Administration:
• Manage and maintain the company’s network infrastructure, ensuring smooth operation and security
• Implement and configure network devices such as routers, switches and firewalls
• Monitor network performance and troubleshoot any connectivity or operational issues
• Monitor internal corporate IP addresses
• General IT Support:
• Provide technical support to staff for a variety of hardware and software issues (PC and Mac)
• Troubleshoot and resolve technical problems in a timely and efficient manner
• Research, purchase, configure, and install new computers for onboarding employees and hardware refreshes
• Maintain user accounts and manage access controls (Active Directory and MS 365)
• Develop and administer instructions and/or conduct training for system users on operating systems, relational databases and other applications; assist users in maximizing use of networks and computing systems
• ERP System Support:
• Provide support to users of the company’s Enterprise Resource Planning (ERP) system
• Troubleshoot issues related to data entry, reporting and other ERP functionalities
• Stay up-to-date on the latest ERP system updates and features
• Manage multiple projects and implement enterprise technology tools

• Assist in implementing future upgrades or additions

• Maintain confidentiality regarding information processed, stored or accessed by the network
• Uphold and promote the Company’s CARES Core Values: Collaboration, Accountability, Respect, Excellence and Safety
• Perform all other duties as assigned

1. Understanding of computer components, operating systems (Windows PC and server, MacOS, Firewall, Active Directory, Microsoft 365, Oracle Server (One Point), Access, VOIP) and common applications
2. Knowledge of network concepts, protocols and troubleshooting network connectivity issues
3. Ability to identify, diagnose and resolve technical problems efficiently
4. Familiarity with data management principles and information security practices
5. Knowledge and experience with multi-server network environment
6. Excellent written and verbal communication skills to explain technical concepts to non-technical users
7. A patient and helpful demeanor to provide excellent technical support to users
8. Strong analytical and critical thinking skills to solve complex technical prolblems
9. Ability to prioritize tasks, meet deadlines and manage multiple projects simultaneously
10. Relevant IT certifications
11. Desire and willingness to learn new technologies

Education and Experience

• Bachelor’s degree in Information Technology, Computer Science or a related field
• Minimum 2-3 years of experience in a Network Administrator role
• Working knowledge of network administration principles and practices
• Project management experience (preferred)
• Strong understanding of computer hardware and software
• Experience with website design and development using a CMS (e.g., WordPress)
• Familiarity with Prepress workflow and software (preferred)
• Experience supporting ERP systems a plus
• Excellent problem-solving and analytical skills
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team