IT Support Specialist - Remote

Permanent Full Time Location: Remote (USA) At GT Global Services, we help businesses across the US and Canada with IT, IoT, and purpose-built networks. This role sits on the operations side of that work: remote support for device installations and sensor calibrations, troubleshooting as issues arise, and analyzing the data collected, alongside cross-functional operations teams.

You’ll provide remote support for device installations and sensor calibrations, troubleshoot issues as they arise, and analyze the data collected - all while working alongside dynamic, cross-functional operations teams.

Responsibilities:

Provide remote assistance during device installations and maintenance

Serve as first responder for installation, power, network, and setup issues

Respond to and resolve support tickets within established SLAs

Perform sensor calibration using proprietary tools to ensure data accuracy

Analyze collected data and collaborate with internal and external teams to resolve issues

Support and troubleshoot Microsoft applications and Dynamics 365 (D365) for end users

Provide basic OS support (Windows/macOS) and remote desktop troubleshooting

Maintain detailed documentation of installation and calibration activities, contributing to a comprehensive knowledge base

At least 2 years of experience in networking and infrastructure

Networking certification required (e.g., CCNA or equivalent basic networking certification)

1+ years of experience in a technical support or help desk role

Experience with ticketing systems (e.g., ServiceNow, Zendesk, Jira Service Management)

Strong customer service orientation and ability to explain technical issues clearly to non-technical users

Strong problem-solving instincts, initiative, and eagerness to work with unfamiliar systems

Well-versed in Microsoft applications and Dynamics 365 (D365) app support

Excellent communication skills and the ability to thrive in a collaborative, team-driven environment

Adaptability and flexibility to respond quickly to changing priorities

Hands-on experience with IoT development and prototyping