IT Support & Systems Administrator

• Provide Tier 1 and Tier 2 end-user support for hardware, software, and connectivity issues
• Troubleshoot and resolve escalated support tickets in a timely manner
• Support Windows desktops, laptops, printers, mobile devices, and peripheral equipment
• Administer user accounts, permissions, and access requests
• Assist with Microsoft 365 administration, including Exchange Online, Teams, SharePoint, and OneDrive
• Support identity and access management solutions, including Active Directory and Microsoft Entra ID
• Assist with device deployment, imaging, onboarding, and offboarding processes
• Support endpoint management platforms such as Microsoft Intune
• Troubleshoot networking issues related to DNS, DHCP, VPN connectivity, and wireless networks
• Document issues, resolutions, and technical procedures
• Collaborate with infrastructure, security, and application teams on projects and initiatives
• Participate in system upgrades, migrations, and technology rollouts

The ideal candidate is customer-focused, technically strong, and comfortable supporting a wide range of technologies, including Microsoft 365, Windows systems, mobile devices, networking, and cloud-based solutions., * 3+ years of IT Support, Help Desk, Desktop Support, or Systems Administration experience

• Strong knowledge of Windows operating systems and Microsoft 365
• Experience supporting Active Directory and user account administration
• Understanding of networking fundamentals, including TCP/IP, DNS, DHCP, and VPN technologies
• Experience working within a ticketing system
• Strong troubleshooting, communication, and customer service skills
• Ability to manage multiple priorities in a fast-paced environment xrbllit

Preferred Qualifications

• Experience with Microsoft Azure and Entra ID
• Experience with Microsoft Intune or other endpoint management platforms
• Exposure to virtualization technologies and cloud services
• Industry certifications such as CompTIA A+, Network+, Security+, or Microsoft certifications
• Experience supporting hybrid and remote work environments, * Strong problem-solving and analytical skills
• Excellent communication and customer service abilities
• A collaborative team player with a proactive mindset
• Passion for technology and continuous learning