Desktop Support

Application Support/Support Desk This position performs analytical, technical, and administrative work in efforts to support local end-users, remote end-users, and production lines. Additionally, this position utilizes global processes and tools to achieve the end results.

The Application Support Analyst goal is to achieve total end-user satisfaction for technical issues by possessing exceptional customer service skills, willingness to work overtime, and most importantly working as a team. Excellent customer service skills Excellent written and oral communication skills Strong organizational skills Strong interpersonal skills Strong analytical ability to troubleshoot complex problems Solid Microsoft environment knowledge Solid understanding of TCP/IP and networking principles Desire to learn and be part of a team