Desktop Support Technician - Greensboro, NC

This role requires a minimum of 2+ years of IT support and field hardware break-fix experience. A+ Certification or willing to obtain A+ certification within 90 days. OEM Certifications (Dell/Lenovo Etc.) Apple/Mac Experience Imaging from Network and USB Laptop/Desktop/Printer hardware and software support experience ServiceNOW experience Paid Training. Provide exceptional, daily, On-Site Customer Service interaction with high profile client executives. Provide excellent time management and reporting skills Be familiar with various operating systems (e.g. - Windows OS, OSX, Linux/Unix) Manage triage, troubleshooting and resolution to client scope on IT equipment Occasionally works at heights of 20’ to 25’, lift equipment training provided Document efforts, issues and resolutions, close cases/tickets daily Insight to PC, Printers, Thin Clients, AP’s, Servers, Network switch equipment, MFDs, Tablets