Solutions Architect

WEST Inc
San Francisco, CA, United States
5 days ago
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Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Experience level
Expert
Working hours
Regular working hours
Job source

Tech stack

JavaScript (Programming Language) Artificial Intelligence Big Data Cloud Engineering Apache Lucene Distributed Systems Python (Programming Language) Search Technologies Apache Solr TypeScript Retrieval-Augmented Generation Kubernetes
+2 more
Low Latency Golang

Requirements

To support their expanding customer base, we’re looking for a Senior Solutions Architect to join the technical sales organization and help customers design, deploy, and scale next-generation search and AI systems.This role is ideal for someone who combines deep technical expertise with strong customer engagement skills - someone who enjoys solving complex distributed systems challenges while guiding customers toward successful outcomes.Your RoleTechnical LeadershipBecome a subject-matter expert in semantic search and AI-driven retrieval systemsDesign and deploy resilient, high-availability architectures capable of handling large-scale workloads and strict SLAsLead architectural reviews, migration assessments, and technical workshops focused on search, agentic AI, and RAG solutionsCustomer EngagementAct as a trusted advisor to technical and business stakeholdersRepresent the voice of the customer and provide structured feedback to influence product direction and roadmap decisionsSupport proof-of-value engagements and ensure customers achieve optimal performance, throughput, and relevanceCross-Functional CollaborationPartner with Business Development to shape the technical components of GTM initiatives and solution offeringsWork closely with Engineering, Developer Relations, and Support to ensure a seamless customer experience across the lifecycleOperational & Systems ExpertiseTune complex distributed systems for performance and reliabilityNavigate procurement, infosec reviews, and technical contract discussions (MSAs, redlines, etc.)Contribute to best practices for cloud-native deployments, including Kubernetes-based environmentsWhat You Bring4+ years of experience delivering technical solutions in customer-facing rolesStrong ability to articulate complex technical concepts to diverse audiencesExperience with Python, Go, TypeScript/JavaScript, or equivalent languagesHands-on experience with enterprise sizing, pricing, and TCO modeling for distributed systemsFamiliarity with Kubernetes and cloud-native deploymentsExperience navigating enterprise procurement and security processesStrong ownership mindset and excellent communication skillsNice to HaveExperience with vector databases or search technologies (e.g., SOLR, Lucene)Background in AI/ML, semantic search, or large-scale data systemsExposure to high-throughput, low-latency architecturesWhat’s on OfferA remote-first, international team working on cutting-edge AI infrastructureCompetitive compensation, benefits, and additional perksFlexible working hoursHardware budget to choose your preferred setupOr refer someone

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