IT Support Technician
Cognizant Technology Solutions Corporation
Austin, TX, United States
4 days ago
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Role details
Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Experience level
Starter
Experience required
1 year minimum
Working hours
Regular working hours
Job source
Tech stack
Microsoft Windows
Software Engineering
Computer Equipment
Job description
· Diagnosing and resolving desktop/laptop hardware and software issues, both remotely and in person, through various methods like phone, chat, web tickets or in-person assistance.
· Mobile device management.
· Determine the best solution based on the issue and details provided by customers.
· Walk the customer through the problem-solving process
· Direct unresolved issues to the next level of support personnel.
Requirements
2 plus years of experience with Desktop Support- Windows and Mac.
1 to 3 years of experience with Mobile Device Management.
Experience with ticketing tools.
ITIL knowledge is preferred.
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Prepare application
- Draft this with your agent
- Open in Claude
- Open in ChatGPT
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