IT Support Specialist I

This role requires regular onsite support for employees, including troubleshooting Apple and Windows devices, assisting with audiovisual systems for meetings and events, and managing IT hardware and software deployments., * Troubleshoot hardware and software problems with Apple and Windows products, including desktop and laptop hardware

• Assist with AV setup for internal meetings and events
• Support and assist employees using AV systems, both onsite and remote, including Google Meet, Zoom and Teams, chrome device management, projectors, audio and video conferencing
• Image and deploy laptops and desktops using standard MDM deployment tools (JAMF, Ninja1, and AirWatch)
• Okta, Google, and software service administration
• Deploy and support software to end-users
• Respond to support requests at the IT Helpdesk both in person and via our ticketing system
• Managing inventory for hardware and software
• Know and work with your points of escalation to improve the End User experience
• Improving and updating our internal and user facing Kbase Requirements
• A positive, service-oriented attitude with a customer obsession mindset

• 2-3+ years of experience in IT support roles
• Basic to intermediate networking skills, including an understanding of servers, switches, WiFi, etc
• AV support experience
• Experience with administration of Apple computer products using enterprise management tools
• Knowledge and hands-on experience managing Windows laptops and desktops
• Experience using and managing ticket-based enterprise workflow management systems, particularly ITIL Service Desk software and Confluence
• Strong macOS hardware and software troubleshooting experience
• Solid critical thinking and problem solving skills
• Ability to lift heavy equipment (50+ pounds) as needed