HCM Platform Specialist, Benefits Technology (Hybrid)

Do you enjoy helping organizations solve complex HR technology and benefits administration challenges? Are you passionate about Human Capital Management (HCM) platforms, integrations, and creating seamless digital experiences for customers? Guardian is seeking an HCM Platform Specialist to serve as a subject matter expert across leading HCM platforms such as Workday and UKG, supporting the successful implementation and operation of integrations within Guardian’s growing API ecosystem.

In this role, you will partner with customers, sales teams, product teams, and technology teams to design, implement, and optimize scalable HCM and benefits integrations. You will leverage your expertise in plan configuration, eligibility management, and business processes to deliver successful customer outcomes while helping shape the future of Guardian’s digital capabilities.

You Are

A trusted advisor and HCM technology expert who thrives at the intersection of customer success, benefits administration, and digital transformation. You are energized by solving complex integration challenges and enjoy partnering with customers, HR technology teams, implementation specialists, product managers, and engineers to deliver scalable solutions. You bring deep expertise in HCM platforms, benefits configuration, and integration design, enabling you to identify risks, influence decisions, and guide customers toward successful outcomes.

You excel in environments where collaboration, problem-solving, and continuous improvement are critical. You can translate complex technical concepts into practical business recommendations and are comfortable navigating ambiguity while driving clarity across multiple stakeholders. Success in this role requires a relentless focus on customer outcomes, operational excellence, and the ability to balance technical expertise with consultative leadership as Guardian continues to expand its digital and API integration capabilities., * Partner with Sales and Solutions teams to advise prospective customers on HCM integration capabilities, implementation approaches, and configuration best practices

• Guide customers through implementation and onboarding activities, reviewing HCM configurations, business processes, and data requirements to ensure successful integrations
• Troubleshoot and resolve integration issues across customer HCM environments and Guardian systems while providing consultative support throughout implementation and ongoing operations
• Collaborate with Product, Technology, and Operations teams to identify opportunities for standardization, process improvements, and enhanced integration capabilities
• Leverage customer insights and implementation experience to influence the evolution of Guardian’s API ecosystem, onboarding processes, and partner connectivity strategy

Reporting Relationships

As our HCM Platform Specialist, you will report to the Digital leadership team within Guardian’s Digital organization., Up to 10% travel may be required for customer meetings, internal collaboration, and business events.

• Bachelor’s degree or equivalent work experience
• 5+ years of experience supporting HCM platforms, HR technology systems, benefits administration platforms, or related technologies
• Hands-on experience configuring and supporting Workday, UKG Pro, UKG Ready, Workforce Management, or similar HCM platforms
• Strong knowledge of benefits administration, including plan design, eligibility rules, life events, and enrollment processes
• Experience supporting carrier integrations and API-enabled data exchanges
• Understanding of HCM business processes, including employee lifecycle management, benefits administration, payroll, and time management concepts
• Experience evaluating business requirements, reviewing system configurations, and recommending scalable integration solutions
• Strong analytical, troubleshooting, and root-cause analysis skills
• Excellent verbal and written communication skills, with the ability to explain technical concepts to diverse audiences

Preferred Qualifications

• Experience supporting API, EDI, and file-based integration models
• Experience working directly with large enterprise customers during software implementation or onboarding initiatives
• Knowledge of benefits administration and insurance industry technology ecosystems
• Experience collaborating across Product, Technology, Operations, and Customer Success organizations
• Familiarity with agile product and technology environments

$82,770.00 - $135,975.00

The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.

Our Promise

At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

As part of Guardian’s job application process, Guardian may use artificial intelligence tools (“AI Tools”) to automate the sorting and filtering of information provided by applicants as part of its preliminary screening. This preliminary screening may be used to help identify applicant materials and resumes relative to their indication that the applicant meets the requirements for the specific job for which they are applying, as specified in the listing posted on Guardian’s jobs website (Careers at Guardian at https://www.guardianlife.com/careers). At Guardian, we do not use AI Tools to substantially assist or replace human judgment or discretionary decision making in our hiring process. All hiring decisions will be made by Guardian colleagues.

Please be aware that if you apply for a specific position with Guardian, you will have the choice of opting out of Guardian’s use of AI Tools during the job application process. If you would like to request an alternative process that does not utilize AI Tools or would like to request a reasonable accommodation, within ten business days of your position application, you must email your request to MyHR@glic.com, making sure to provide your name and job requisition identification number. Guardian will retain your applicant materials and resume and all information therefrom in accordance with Guardian’s document retention policy, a copy of which you may request via MyHR@glic.com.

Additionally, at applicable times, Guardian will make public the most recent bias audit results for such AI tools, which may be found here.