HCM Platform Specialist, Benefits Technology (Hybrid)

Do you enjoy helping organizations solve complex HR technology and benefits administration challenges? Are you passionate about Human Capital Management (HCM) platforms, integrations, and creating seamless digital experiences for customers? Guardian is seeking an HCM Platform Specialist to serve as a subject matter expert across leading HCM platforms such as Workday and UKG, supporting the successful implementation and operation of integrations within Guardian’s growing API ecosystem.

In this role, you will partner with customers, sales teams, product teams, and technology teams to design, implement, and optimize scalable HCM and benefits integrations. You will leverage your expertise in plan configuration, eligibility management, and business processes to deliver successful customer outcomes while helping shape the future of Guardian’s digital capabilities.

You Are

A trusted advisor and HCM technology expert who thrives at the intersection of customer success, benefits administration, and digital transformation. You are energized by solving complex integration challenges and enjoy partnering with customers, HR technology teams, implementation specialists, product managers, and engineers to deliver scalable solutions. You bring deep expertise in HCM platforms, benefits configuration, and integration design, enabling you to identify risks, influence decisions, and guide customers toward successful outcomes.

You excel in environments where collaboration, problem-solving, and continuous improvement are critical. You can translate complex technical concepts into practical business recommendations and are comfortable navigating ambiguity while driving clarity across multiple stakeholders. Success in this role requires a relentless focus on customer outcomes, operational excellence, and the ability to balance technical expertise with consultative leadership as Guardian continues to expand its digital and API integration capabilities., * Partner with Sales and Solutions teams to advise prospective customers on HCM integration capabilities, implementation approaches, and configuration best practices

• Guide customers through implementation and onboarding activities, reviewing HCM configurations, business processes, and data requirements to ensure successful integrations
• Troubleshoot and resolve integration issues across customer HCM environments and Guardian systems while providing consultative support throughout implementation and ongoing operations
• Collaborate with Product, Technology, and Operations teams to identify opportunities for standardization, process improvements, and enhanced integration capabilities
• Leverage customer insights and implementation experience to influence the evolution of Guardian’s API ecosystem, onboarding processes, and partner connectivity strategy

Reporting Relationships

As our HCM Platform Specialist, you will report to the Digital leadership team within Guardian’s Digital organization., Up to 10% travel may be required for customer meetings, internal collaboration, and business events.

• Bachelor’s degree or equivalent work experience
• 5+ years of experience supporting HCM platforms, HR technology systems, benefits administration platforms, or related technologies
• Hands-on experience configuring and supporting Workday, UKG Pro, UKG Ready, Workforce Management, or similar HCM platforms
• Strong knowledge of benefits administration, including plan design, eligibility rules, life events, and enrollment processes
• Experience supporting carrier integrations and API-enabled data exchanges
• Understanding of HCM business processes, including employee lifecycle management, benefits administration, payroll, and time management concepts
• Experience evaluating business requirements, reviewing system configurations, and recommending scalable integration solutions
• Strong analytical, troubleshooting, and root-cause analysis skills
• Excellent verbal and written communication skills, with the ability to explain technical concepts to diverse audiences

Preferred Qualifications

• Experience supporting API, EDI, and file-based integration models
• Experience working directly with large enterprise customers during software implementation or onboarding initiatives
• Knowledge of benefits administration and insurance industry technology ecosystems
• Experience collaborating across Product, Technology, Operations, and Customer Success organizations
• Familiarity with agile product and technology environments, Guardian Life is not currently or in the foreseeable future sponsoring employment-based visas (e.g., such as an H-1B). In order to be a successful applicant, you must be legally authorized to work in the United States, without the need for employer sponsorship/support now or at any time in the future.

$82,770.00 - $135,975.00

The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.

Our Promise

At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

Every day, Guardian helps our 29 million customers realize their dreams through a range of insurance and financial products and services. Our Purpose, to inspire well-being, guides our dedication to the colleagues, consumers, and communities we serve. We know that people count, and we go above and beyond to prepare them for the life they want to live, focusing on their overall well-being - mind, body, and wallet. As one of the largest mutual insurance companies, we put our customers first. Behind every bright future is a GuardianTM. Learn more about Guardian at guardianlife.com .