Technician (ICT)

You don’t need to know everything on day one. We’re looking for someone curious, reliable and great with people.

You’ll bring

• A strong understanding of Windows 11, Microsoft 365 and basic networking

• Experience supporting end-user devices and classroom technology

• Excellent problem-solving skills and a proactive, customer-focused attitude

• The ability to work independently and as part of a team

• A genuine appetite to learn new technologies

It would be great if you also have

• Knowledge of TCP/IP and networking technologies

• Experience with Entra ID (Azure AD), Intune and cloud identity

• Experience of AV installations or classroom modernisation projects

• An understanding of safeguarding filtering and monitoring

• Experience in a school or multi academy trust

What we offer

• The chance to shape a school’s technology from the ground up

• Hands-on experience of network, cloud, identity, security and AV projects

Salary: Support Staff Pay Scale D: £26,427 to £26,847 per annum

Westbourne Academy joins Inspiration Trust in January 2027, at the start of a major digital modernisation programme. This is a rare chance to join a school at the beginning of its journey, and to see the difference your work makes to teaching, learning and everyday school life.

Over the coming months, Westbourne Academy will be rebuilt from the network up. You’ll be hands-on across both programmes.

Infrastructure upgrades

• A full network refresh: new switches, modern wireless and a fibre backbone

Server migrations

• Identity modernisation with Microsoft Entra ID, Intune and multi-factor authentication

• Structured cabling upgrades and a reorganised comms room

• Stronger cyber security built on Zero Trust principles

Classroom modernisation

• Interactive flat panels replacing legacy projectors

• New teacher devices, digital signage and hybrid learning tools

• Pilots of new digital tools, and learning platforms

• Training staff so the new technology is used with confidence every day

Few technicians get to see a school’s technology transformed end to end. Here, you’ll help shape it, and your feedback will influence what comes next.

You’ll be part of Inspiration Trust’s knowledgeable and effective Central IT Team, which supports 17 schools and more than 10,000 pupils. They plan and lead the major upgrades, and you’ll be their trusted partner on the ground.

• Expert back-up in infrastructure, cloud, cyber security and classroom technology whenever you need it

• Proven standards and processes, so you’re never building from a blank page

• A wider team of technicians across the Trust to learn from, share ideas with and lean on

• Real development, with hands-on project experience that would take years to gain elsewhere

What you’ll do

• Be the friendly, go-to first-line support for staff and students

• Keep laptops, desktops, iPads, interactive panels, visualisers and classroom audio running smoothly

• Support Microsoft 365 and Entra ID, and manage accounts and permissions

• Look after printing, VoIP telephony and peripherals

• Make sure safeguarding filtering and monitoring are working as they should

• Work alongside contractors during installations, checking quality and safeguarding standards

• Help staff get the most from new technology through hands-on training

• Keep clear documentation, asset records and helpdesk logs, Generous annual leave, and access to the Local Government Pension Scheme (LGPS) with excellent employer contributions

• Health Plan and Employee Assistance Programme, including 24/7 virtual GP access, mental health support and claim-back options for healthcare costs *

• Cycle-to-work scheme, retail and theatre discounts (including discounted shopping vouchers, dentist and gym memberships), and salary sacrifice options (including home technology). *

• Free parking at most sites

• Personalised CPD and development programmes

• A structured and specific induction programme.

Westbourne Academy is an inclusive secondary school in Ipswich, Suffolk, committed to helping every student achieve their potential, regardless of their starting point. With a diverse community of students and staff from around the world, the academy celebrates different cultures and perspectives, creating a welcoming environment where everyone is valued and encouraged to succeed.

The academy offers a broad and balanced curriculum, combining high academic expectations with opportunities to develop confidence, compassion, cooperation and effective communication. Its STAR values - Be Safe, Be Thoughtful, Be Accountable and Be Respectful - underpin school life, helping students develop the knowledge, character and personal skills they need to become happy, successful young adults, ready for further education, employment and life beyond school.

From January 2027, Westbourne Academy will join the Inspiration Trust, a family of schools across Norfolk and North Suffolk recognised for pupil progress and excellence in teaching and leadership. The Trust believes every young person deserves the best education, regardless of background, and is committed to providing excellent professional development opportunities for staff, alongside opportunities to collaborate and share best practice across its schools.