Desktop Support Tech

Resolve Tier 1 and 2 technology issues received via IT ticketing system, and resolves or forwards to a designated IT team member

Handle escalation requests in a timely manner

Format, install, set up, image and maintain desktop and laptop computers based on end user specifications in a VDI environment

Follow technical documentation and identify gaps, making recommendations for process improvement

Train and mentor less experienced Desktop Support Technicians or temporary employees/new hires

Pack and process e-waste in accordance with department procedures and policies

Maintain current knowledge of computer technology and make recommendations on new types

of equipment and operational methods based on business needs

Participates in IT projects and intiatives as assigned

Troubleshoot and support the client side of our VDI environment

Maintain and adhere to our asset management policies and procedures

Communication Prioritization Issue Tracking Detail Oriented Time Management Decision Making Desktop Support Customer Service Microsoft Office Computer Science Active Directory Asset Management Technical Support Help Desk Support Computer Hardware Business Valuation Financial Services Process Improvement Software Proficiency Full Stack Development Technical Documentation Business Transformation Hardware Troubleshooting Ability To Meet Deadlines Microsoft Certified Professional Troubleshooting (Problem Solving) Information Technology Infrastructure Library

At least 3 years, Desktop, Imaging, Technical support, Troubleshooting, Hardware, Active directory, Windows, Customer service, Deployment, Sccm, intune

Top Skills Details

Desktop,Imaging,Technical support,Troubleshooting,Hardware,Active directory,Windows,Customer service,Deployment, Minimum Education: High School Diploma

Minimum 3 years experience in an IT support or helpdesk role , with a mid-to-large size organization (1000+ users), preferably in the financial services industry

Familiarity with ITIL processes

Excellent customer service

Experience using an enterprise ticketing system

Experience supporting clients in a VDI environment

Proficiency with troubleshooting computer hardware and software

Proficiency with physical install and break down of workstations and workspaces

Ability to communicate technical information, both verbal and written, to a wide range of end-users

Ability to work autonomously to manage time effectively and prioritize work appropriately to meet deadlines

Strong analytical and decision-making skills with attention to detail

Working knowledge of Microsoft Active Directory and VDI environments

Working knowledge of Microsoft, Apple, iOS and Android Operating Systems

Intermediate knowledge of Microsoft Office Suite

Certification/License: Microsoft certifications are preferred, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.