Role details

Contract type

Contract

Employment type

Full-time (> 32 hours)

Experience level

Expert

Experience required

7 years minimum

Working hours

Regular working hours

Job source

www.dice.com

Tech stack

Active Directory Computer Networks Data Migration Desktop Computing File Server Issue Tracking Systems Network Service Citrix Systems Software Deployment Software Troubleshooting Peripherals Servicenow

Job description

• Hardware & Software Setup: Install, image, and configure new computers, software, local/network printers, and peripherals.
• Data Migration: Execute smooth user data and profile migrations during computer refreshes.
• Service Desk & Incident Management: Manage and resolve technical incident tickets using ServiceNow.
• Enterprise Infrastructure & Access: Collaborate with teams to assist with user directory/account management (Active Directory, NCID, Citrix, Email), file servers, and network reservations.
• Troubleshooting: Diagnose complex hardware, software, peripheral, and network communication issues.
• Documentation & Standards: Create and maintain standard operating procedures and technical processes.
• Project Leadership: Lead technical projects, guide team efforts, and report project status to management.

Requirements

• 7+ years of hands-on experience in desktop support, technical field activities, and hardware/software troubleshooting.
• 7+ years of experience imaging computers, migrating user data, and configuring network printers.
• 7+ years of experience working with ServiceNow or similar ticketing systems.
• Strong written documentation and project coordination skills.

Apply for this position

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Apply on www.dice.com

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