Technical Support Specialist

Operations Leadership Communication Presentations Problem Solving Customer Service Microsoft Office Customer Support Technical Issues Technical Support Technical Drawing Business Valuation Software Solutions Customer Engagement Industrial Equipment Demonstration Skills Relationship Building Computer-Aided Design Full Stack Development Business Transformation Balancing (Ledger/Billing) Customer Success Management Computer-Aided Manufacturing Troubleshooting (Problem Solving), We are seeking a customer-focused Technical Customer Success Specialist to serve as the primary technical resource for customers using manufacturing software solutions. This role combines technical support, software training, and customer engagement, making it an excellent fit for someone who enjoys solving problems, building relationships, and helping customers maximize the value of technology.

The ideal candidate has experience supporting software users, conducting training sessions, troubleshooting technical issues, and presenting to customers. Experience with CAD/CAM software, manufacturing environments, or Hexagon RADAN is highly desirable.

What You’ll Do

Technical Support

• Provide phone, virtual, and on-site support to customers
• Troubleshoot software issues and guide users through resolutions
• Install, configure, and support manufacturing software applications
• Remote into customer systems to diagnose and resolve technical problems
• Maintain accurate documentation of support activities and customer interactions

Customer Training

• Deliver instructor-led software training to customers
• Conduct both virtual and in-person training sessions
• Create and adapt training materials based on customer needs
• Help users improve adoption and maximize software capabilities

Software Demonstrations

• Conduct software demonstrations for prospective and existing customers
• Support sales teams during customer visits, presentations, and events
• Present technical concepts to audiences ranging from individual users to larger groups
• Demonstrate software functionality and best practices with confidence and professionalism

Customer Success

• Build strong relationships with customers through proactive communication
• Act as a trusted advisor and primary technical contact
• Collaborate with internal teams to ensure customer needs are addressed
• Deliver a high-quality customer experience throughout the support lifecycle

• 2+ years of experience in technical support, customer support, customer success, software training, or a related role
• Strong verbal, written, and presentation skills
• Experience training end users or customers
• Ability to troubleshoot software-related issues
• Comfortable presenting to groups and conducting live demonstrations
• Strong interpersonal and relationship-building skills
• Proficiency with Microsoft Office applications

Preferred

• Experience with CAD/CAM software
• Experience with Hexagon RADAN or similar manufacturing software
• Manufacturing, fabrication, CNC, or industrial equipment experience
• Ability to read and understand technical drawings or blueprints
• Experience supporting customers in a technical environment

What Makes Someone Successful in This Role

• Excellent communication and people skills
• Confidence presenting to customers and leading training sessions
• Ability to stay calm and professional under pressure
• Strong problem-solving and troubleshooting abilities
• Desire to help customers succeed
• Comfortable balancing technical support with customer-facing responsibilities, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

We welcome candidates from backgrounds such as:

• Technical Support Specialist
• Applications Support Specialist
• Software Support Specialist
• Technical Trainer
• Customer Success Specialist
• CAD/CAM Support Specialist
• Manufacturing Software Support Specialist
• Applications Specialist
• Implementation Specialist
• Technical Services Specialist

This is a great opportunity for someone who enjoys working directly with customers, solving technical challenges, and helping users get the most out of software solutions in a manufacturing environment. Job Type & Location

This is a Contract to Hire position based out of Elgin, IL. Pay and Benefits

The pay range for this position is $28.00 - $32.00/hr.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.