Technical Customer Success Specialist

• Teach operators, programmers, and production teams how to use manufacturing technologies effectively.
• Develop customer confidence through hands-on instruction and support.
• Guide customers through implementation and adoption of new solutions.

Technical Support & Troubleshooting

• Provide phone, remote, and onsite technical support.
• Assist customers with software, programming, and manufacturing process issues.
• Troubleshoot production challenges and provide practical solutions.
• Collaborate with internal engineering and support teams.

Product Demonstrations

• Conduct customer-facing demonstrations in showroom and field environments.
• Present technical concepts in a clear, professional manner.
• Support sales activities by showcasing equipment capabilities and applications.
• Assist with trade shows, customer visits, and special events.

Manufacturing Process Support

• Support customers in optimizing production processes.
• Work with CAD/CAM programs and manufacturing technologies.
• Analyze customer applications and recommend best practices.
• Help validate new processes, products, and machine capabilities.

Robotics Curiosity Machinery Machining Showrooms Operations Leadership Fabrication Communication Problem Solving Customer Service Technical Issues Blueprint Reading Business Valuation Customer Engagement Process Improvement Mechanical Aptitude Technology Solutions Willingness To Learn Demonstration Skills Full Stack Development Manufacturing Processes Business Transformation Customer Success Management Computer-Aided Manufacturing Advanced Manufacturing Equipment Troubleshooting (Problem Solving), Do you enjoy solving technical problems, teaching others, and working directly with customers? Are you comfortable moving between troubleshooting, training, and demonstrations in a manufacturing environment?

We are looking for a Technical Customer Success Specialist who combines strong communication skills with a passion for manufacturing technology. In this role, you’ll help customers maximize the value of advanced manufacturing equipment through training, technical support, process improvement, and product demonstrations.

This position is perfect for someone who enjoys working with people just as much as technology., * Experience working in a manufacturing, CNC, fabrication, machining, industrial, or technical environment.

• Strong customer service and communication skills.
• Comfortable speaking and presenting to small and mid-sized groups.
• Ability to troubleshoot technical issues and explain solutions clearly.
• Basic understanding of CAD/CAM software.
• Strong mechanical aptitude and desire to learn new technologies.
• Ability to travel throughout North America., * Associate’s or Bachelor’s degree in Engineering, Manufacturing Technology, Robotics, Industrial Technology, or a related field.
• Experience with CNC machines, fabrication equipment, industrial machinery, or manufacturing technologies.
• Experience reading blueprints and technical drawings.
• Technical training or instructional experience.
• Customer-facing technical support experience.
• CAD/CAM programming experience.
• Experience supporting software or manufacturing systems., Comfortable interacting with customers daily

Strong communicators and presenters

Confident teaching and training others

Mechanically inclined and curious

Able to balance technical problem solving with customer engagement

Professional, adaptable, and self-motivated, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

We encourage candidates from the following backgrounds to apply:

• Manufacturing Applications Specialist
• CAD/CAM Specialist
• Technical Trainer
• CNC Programmer
• Manufacturing Support Specialist
• Field Service Technician
• Industrial Equipment Technician
• Maintenance Technician
• Technical Support Specialist
• Customer Success Specialist
• Applications Specialist
• Process Technician, You’ll work directly with customers, help solve real manufacturing challenges, lead training sessions, support advanced technology solutions, and become a trusted technical resource. You’ll have the opportunity to combine technical expertise, customer interaction, problem solving, and professional growth into a rewarding career path.

If you enjoy technology, manufacturing, customer interaction, and helping others succeed, we’d love to hear from you. Job Type & Location

This is a Contract to Hire position based out of Elgin, IL. Pay and Benefits

The pay range for this position is $28.00 - $32.00/hr.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.