Computer Testing Center State Supervisor (Massachusetts and Rhode Island)

Job overview: The Massachusetts and Rhode Island State Supervisor has daily operational responsibility to ensure quality testing experience for our test takers and fingerprinting clients in their area of operation. This position is responsible for oversight of the following locations: Auburn, Boston (Charlestown), Lawrence, Fall River and Providence (RI) Training and Testing Centers.

Responsibilities include, but are not limited to managing virtual teams, continuous review of staff optimization, oversee new-hire and recertification training, ensure uniform adherence to all policies and procedures, as well as investigate and resolve site/staff issues. Additional duties include job applicant screening and interviews. This position reports to the HHD Aviation LLC Director of Operators.

Scheduled hours: Testing Centers (TCs) operate Monday - Saturday, 7:30 am to 4pm depending on designated region. The State Supervisor, in coordination with the Director of Operations, is required to manage and support assigned TCs over a 40-hour period during scheduled operations.

Hours and days we operate:

• Monday through Friday (7:30 am to 4:00 pm)
• Saturday (7:30 am to 4:00 pm)

This position requires a normal degree of computer savviness. Read that to mean, familiarity with Chrome and Edge web browsers, Microsoft Windows 11 and Office, scanning and printing documents, and digital photo taking. We have a great on-call technical support team to help in times of stray electrons. You’ll never have to learn to program with us, but you certainly will increase your computer literacy., Responsibilities include, but are not limited to:

Supervision of the Massachusetts Testing Center network (Auburn, Boston (Charlestown), Lawrence, Fall River and Providence (RI) Training and Testing Centers) via

Direct, on-site engagement which requires travel to assigned testing centers

Remotely via CCTV monitoring

Acquire and maintain active Test Center Administrator (TCA) exam proctor and fingerprint technician credentials for all programs within their TC demographic

Assist other State Supervisor’s with their regions as necessary to maintain continuity of operations

Assist in the management of a virtual team and enforce staff adheres to all departmental, company safety/security policies, procedures and protocols

Includes PSI, ETS, Kryterion, Meazure Learning, ProV, Prometric, Pearson Vue, Sterling Identity Services, Field Print and future testing center network operations

Review and manage employee QuickBooks Workforce payroll entries and expense reports

Review, analyze and manage test center staffing levels; ensure adequate coverage and maximum site utilization Manage assigned TCAs schedules

Identify and develop lead TCA for assigned sites

Communicate openly with TCA staff regarding performance, expectations and discipline when necessary

Conduct monthly site visits of each Testing Center at a minimum with increased frequency based on operational requirements as required by the Director of Operations

Train new hire TCAs

Assist in the evaluation of staff training, continuing education/recertification and create developmental opportunities for the team

Build and maintain relationships with the TCAs and other State Supervisors

Create reports and presentations as needed

Assist in the opening of new or expansion of existing test sites. (staffing, setup, training, etc.)

Assist with additional projects and assignments as needed

Assist in the investigation of complaints and security incidents in a timely manner and keep appropriate departments informed of findings, outcomes and corrective measures

Provide aid to assigned and unassigned TCAs as required

Assure that assigned testing centers are adequately supplied with logistical items to sustain testing operations

High School Diploma, bachelor’s degree is preferred

2 years leadership experience

1 year project management experience

Demonstrated proctoring experience or equivalent experience preferred

Knowledge of existing test center operations, examination administration (proctoring), and knowledge of electronic fingerprinting procedures preferred but not required

Demonstrated experience with Microsoft Windows 11 and Office software

Strong written and verbal communication skills

Prior experience managing remote employees

Experience in both conflict resolution and strong problem resolution required

Human Resources background preferred

Proven employee relations experience

Requires the ability to take direction well, yet work independently

May require up to 50% travel

Physical requirements:

• Be able to lift up to 40 pounds (a case of printer paper is our heaviest item)
• Drug and substance abuse free regardless of local or state laws is a must, * Are you seeking any other job that you might take during this time period if we offer you a position with us?
• This position requires a high degree of reliability and effective two-way communication. Displacing test takers due to employee call-outs or no-shows is not acceptable. This position requires a high degree of reliability on your part as an employee. Are you willing to commit to your scheduled shifts barring any unforeseen circumstances other than bonafide emergencies and illnesses?

License/Certification:

• Driver’s License or State issued Identification (Required)

This position is a W-2 hourly position. The pay rate is $16.00 per hour.

Travel reimbursement is determined by the yearly IRS per diem travel and mileage rates. An IRS 1099-MISC or current tax year document will be provided at the beginning of the next tax year.

Incumbent has the option to perform services as an independent contractor. This option will be discussed during the selection process

About us: The Boston, MA Training and Testing Center is a part of HHD Aviation LLC. Established 16 years ago, the parent company operates the largest computerized licensure testing facilities in the continental United States. We currently have operations in several states (FL, DC, IN, MA, MD, ND, OH, RI, TX, and WI) with our network growing rapidly both domestically and internationally. If you’re looking for a place to start at a different type of job or experience a change of pace, check us out.

What we do: Our company provides safe, secure, comfortable, and easily accessed, ADA compliant, training and testing facilities for computer-based or pen and paper exams. We provide licensure testing for many fields, including pilots, nurse practitioners, realtors, insurance agents. Over 4,000 different types of exams. Life enhancing exams include GEDs, GRE, TOEFL, and more. We are a fully authorized provider of proctoring services for the following testing companies, NOTE: All TCAs are subjected to a federal background check since we administer federal exams. Only US citizens or permanent residents may apply due to federal exam program requirements.

• The testing centers are tobacco free and non-users are highly preferred due to the close proximity TCAs are with candidates and environmental reasons. All of our campuses are drug and smoke free
• TCAs may have to sit for extended periods of time during candidate check-in windows
• Perform periodic and random walk-throughs of testing areas are required

What else?

• We’re growing, lots of cool opportunities in the works. Join us to find out
• Performance reviews are conducted after 90 days of employment
• Bonuses based on additional duties performed
• Great place to network, some of our best TCAs were candidates. Some of our TCAs expanded their personal work portfolio through contacts made at work
• When you’re looking to grow your career by stuffing your resume with great work experiences, this will be one of them. Your future employer will look at you as someone who was federally background checked, federally, state and corporate credentialed to proctor exams, I-9 employment verifications and fingerprinting. Your next company will have a fully vetted employee that honed their skills at our workplace. That is of course, if you’re cool with us. We hope you are! Apply and find out