IT Operations Support

Operations Leadership Service Level Problem Solving Desktop Support Microsoft Office Technical Issues Operating Systems Technical Support Help Desk Support Business Valuation Full Stack Development Technical Documentation Business Transformation File Transfer Protocol (FTP) Information Technology Operations Troubleshooting (Problem Solving), * Monitor systems, servers, networks, applications, and automated processes.

• Troubleshoot technical issues and escalate more complex problems when needed.
• Monitor network and system performance and respond to alerts or service interruptions.
• Perform basic troubleshooting of IP-based devices and network technologies.
• Support operational tasks including file transfers, scheduled processing, system checks, reporting, and service requests.
• Track and document incidents and ensure issues are properly followed through to resolution.
• Assist with Windows and PC-related troubleshooting.
• Follow established IT procedures, security standards, and service-level expectations.
• Help maintain technical documentation, procedures, and troubleshooting checklists.
• Work with internal teams and users to identify and resolve technical issues.

We are looking for an IT Operations Support Technician with 1-2 years of technical support, help desk, or IT operations experience. This is a great opportunity for someone who has a solid technical foundation and wants to gain more hands-on experience supporting servers, networks, applications, and enterprise systems., * 1-2 years of IT support, help desk, technical support, NOC, or similar experience.

• Basic experience working with Unix/Linux, AIX, VMS, or DOS environments and commands.
• Working knowledge of FTP/SFTP.
• Comfortable troubleshooting PCs, operating systems, applications, and basic network issues.
• Knowledge of Microsoft Office applications.
• Strong troubleshooting and problem-solving skills.
• Ability to follow established procedures while working with minimal supervision.

Nice to Have

• Windows 10 support experience.
• Active Directory experience.
• Help desk or desktop support experience.
• Network monitoring experience.
• Experience supporting multiple systems or technologies in an enterprise environment., * Two-year technical degree preferred, or comparable hands-on IT experience., Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.