CRM Specialist (Salesforce

Drive user adoption of digital platforms by offering expert CRM, training and sales-process support, ensuring users can confidently utilize all digital tools available, * Provide day-to-day Salesforce support to users, troubleshoot functional issues and assist with the creation of reports and dashboards to enable effective data analysis.

• Translate business processes into system activities and configurations that save users time and streamline workflows.
• Develop and maintain Salesforce customizations and applications: Design, code, test, and deploy new Salesforce features
• Proactively identify and recommend platform enhancements to HQ; illustrate proposed improvements and how they would support sales processes.
• Maintain data integrity by critically evaluating data, resolving discrepancies, and making informed decisions; keep dashboards up to date and communicate required data changes to users.
• Conduct periodic market research to understand evolving customer expectations and feed insights into platform strategy.
• Act as an internal champion for digital solutions across sales and marketing, encouraging platform use and adoption.
• Liaise with external partners to identify simple, efficient and unified digital solutions that meet Murata’s needs.
• Work with Legal to ensure all platform implementations comply with EMEA regulations (e.g., GDPR).
• Document functional requirements in accordance with agreed processes.
• Organise and run user acceptance testing (UAT) for proposed solutions, collect and consolidate user feedback, test in live environments and report issues to the relevant stakeholders.

• Bachelor’s or Master degree in Business, combined with Computer Science or similar field of study
• 1-3 years’ practical experience in CRM administration, ideally with Salesforce
• Hands-on experience assisting users with business applications and process execution
• Curious, open-minded and innovative mindset
• General understanding of social media use and digital platform functionalit
• Good communication skills
• Good knowledge of standard software (MS Office)
• Intercultural competence
• Fluent in English (written and spoken); knowledge of Japanese is an advantage

• Stable work environment, with focus on personal and professional development
• Work together with highly skilled and experienced professionals
• Well structured and personalized onboarding program
• Being part of a global leader that contributes to the advancement of society
• Possibility to participate in our Corporate Social Responsibility activities
• Positive work atmosphere and an open door mentality
• Frequent company events arranged by our Social Club

Murata’s technologies, products and solutions are used everywhere, contributing to a safer, healthier and more efficiently connected world. As a global high tech house we are challenging ourselves every day to develop electronics solutions enabling innovations and shaping the future. Whether you are an experienced professional or a new graduate, you will find great opportunities to contribute, learn, and develop alongside a talented, diverse global team.