IT Support Technician

The IT Support Technician Third Shift is responsible for the night shift operations within the Network Operations Center (NOC) ensuring the availability, performance, and security of the university’s technology infrastructure. This position monitors enterprise systems, applications, network services, cybersecurity events, and data center facilities while serving as the primary after-hours IT Help Desk resource. The role is responsible for responding to incidents, managing monitoring enterprise technology services, providing customer support, and escalating issues when necessary to ensure continuous operations.

Technical Support, Help Desk, Network Operations Center, Internet Security, Technical Support, Customer Escalations, Customer Support/Service, Incident Response

If you are looking for a rewarding and dynamic career, look no farther than the University of Kansas. In addition to a competitive salary, KU offers great benefits to employees with up to 176 hours of paid vacation per year, 96 hours of sick leave earned per year, 10 paid holidays plus one discretionary day, a great retirement program, medical and dental insurance, life and disability insurance, other benefit plan options and state of Kansas discounts offered by various vendors. KU also offers employees educational opportunities for employees. KU is a great place to work!