Housing Management Co-ordinator

Adecco is delighted to be assisting one of our smallest public sector clients as they look to hire a dedicated and motivated Housing Co-ordinator on a full time basis (5 days/35 hours each week), paying £32,178 per annum. The successful candidate will be expected to deliver an excellent first response housing management service, delivering service standards of a high quality to tenants, applicants’ partners and stakeholders.

Based in East London and reporting into the Housing Manager, the successful candidate will work flexible hours on a hybrid basis (Monday is a key “on site” day as welfare calls are conducted) and cover just 328 properties within the borough. This role will take the lead responsibility for day-to-day housing management and intensive management of both sheltered and general needs tenants.

The post-holder is expected to:

• Develop their knowledge and experience and to be able to respond to a wide range of housing enquiries, working flexibly with colleagues and undergoing cross training to deliver a responsive tenant focused service.
• Develop knowledge and understanding of the key housing policies and procedures to be able to advise and inform tenants and take appropriate action in accordance with policy and procedures.
• Be the face of the association on the ground and be integral for embedding culture change and improving communications between the organisation and the tenants

This is a varied front line role where you’ll help deliver high-quality housing management services, support tenants to sustain their tenancies, assist with lettings and tenancy matters and help make our client’s housing schemes welcoming and well managed.

You’ll be visible on the ground, respond to housing enquiries, support tenant engagement, work with colleagues and partners, and play an important role in strengthening communication between the organisation and their tenants.

We are looking for someone with proven experience of delivering housing management services, someone who is organised, approachable and committed to excellent customer service. Experience in housing, customer service or a tenant-focused environment is essential and expertise in Microsoft 365 applications (including Word, Excel, PowerPoint, and Teams) is essential for success in this role. The role also includes taking part in the associations out of hours on call rota.

Our client is values driven, tenant-focused and has a strong commitment to tackling inequality and promoting inclusion. Only applicants who feel they meet the above criteria need apply.