3rd Line Support Engineer

You’ll be the technical escalation point for a range of business customers. Your work will include:

• Managing Microsoft 365 tenants: users, groups, licences, mailboxes, security settings and access controls
• Working across the M365, Exchange, Teams and SharePoint admin centres and Entra ID
• Setting up and supporting MFA, conditional access, and joiner, mover and leaver processes
• Running endpoint security, patching, backup and monitoring, and responding to security alerts
• Onboarding new customers, including discovery, tenant reviews, documentation and setup
• Improving internal processes and technical standards

• At least 3 years of hands-on Microsoft 365 administration
• Senior support, systems administration or MSP experience
• Hands-on cyber security work, such as endpoint protection, alert response, patching and backup
• Experience with Kaseya tools or similar RMM/PSA platforms (e.g. Datto, Autotask, IT Glue, ConnectWise, NinjaOne)
• Strong Windows and business IT troubleshooting
• Confidence dealing with customers, and good documentation habits

Nice to have Intune, Defender, Microsoft 365 Lighthouse, Purview, Copilot administration, firewalls, switches and VPNs, and relevant Microsoft or security certifications.

Our client is an established Hampshire managed service provider. They support UK businesses with IT, Microsoft 365 and cyber security. They’re growing and need a senior engineer who can take ownership of customer environments.