ServiceNow SAM Developer

The successful candidate will join the Strategic Operations Project Team supporting the transition of Air Force District of Washington (AFDW) IT Service Management (ITSM) operations from BMC Helix to ServiceNow.

This position will focus on designing, developing, configuring, and deploying automated workflows, custom applications, and integrations that modernize ITSM operations across the Department of the Air Force (DAF).

Primary Responsibilities

ServiceNow SAM & ITAM Development

• Build, configure, and maintain ServiceNow SAM Pro, SaaS Management, and related HAM Pro integrations.
• Implement software entitlement models, licensing metrics, normalization rules, and automated reconciliation processes.
• Develop asset lifecycle automation for software requests, allocations, reclamation, renewals, and retirement.
• Utilize Flow Designer, Workflow Editor, and Scoped Applications to automate asset management processes.

Platform Development & Customization

• Design, develop, test, debug, document, and deploy ServiceNow platform solutions.
• Develop Script Includes, Business Rules, Client Scripts, UI Actions, UI Policies, and Service Portal widgets.
• Maintain and optimize CMDB relationships, data models, and asset management tables.
• Follow enterprise development standards to ensure scalable and maintainable solutions.

Integrations, Data Management & Reporting

• Develop integrations between ServiceNow and third-party systems using APIs and IntegrationHub.
• Configure data imports, transform maps, and scheduled jobs.
• Integrate discovery tools, vendor portals, and procurement systems.
• Build SAM dashboards, compliance reports, database views, and automated audit reports.

Platform Maintenance & Governance

• Prepare technical design specifications and deploy update sets and scoped applications.
• Conduct unit testing, troubleshoot defects, and support ServiceNow upgrades and patching.
• Perform Automated Test Framework (ATF) validations.
• Evaluate ServiceNow AI capabilities, including Now Assist and AI agents, to improve asset management processes.

Stakeholder Collaboration

• Work with IT Asset Managers, Procurement teams, and ITIL process owners to translate business requirements into technical solutions.
• Develop technical documentation, administrative runbooks, and user knowledge resources.
• Provide technical guidance, knowledge transfer, and mentorship to team members.

• Active DoD Secret security clearance.
• Bachelor’s degree in Computer Science, Information Systems, IT, Engineering, or a related field with 8+ years of relevant experience, or a Master’s degree with 6+ years of relevant experience. Additional experience may substitute for a degree.
• At least 4 years of ServiceNow development and scripting experience.
• Strong proficiency in JavaScript, Glide APIs, HTML, and XML.
• Hands-on experience with ServiceNow Flow Designer, IntegrationHub, and API integrations.
• Experience configuring and developing ServiceNow SAM Pro and software asset management workflows.
• Experience with ServiceNow CMDB, asset management data models, and platform integrations.
• Ability to develop, troubleshoot, and maintain custom ServiceNow applications and automation.